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recover installed smartconnector license

SmartConnector Forum

Discussion of SmartConnector applications for integration of various other building management systems (BMS) into EcoStruxure Building Operation

jorge_initech_e
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
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recover installed smartconnector license

I have a Smart Connector 2.4 license running on a server. This server has to be migrated and the IT people asked me to move the licenses to a new virtual machine. I know the procedure to recover the licenses from the ES side, but i don't know if there's any way to do the same with SmartConnector licenses.

 

¿any of you have done this before?

 

thanks in advance.

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PiotrJakubczyk
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Re: recover installed smartconnector license

Hello @jorge_initech_e 

 

-------------UPDATE 24.08.2022----------

you will need to go to the SmartConnector Licensing portal and recreate them as the machine will have a new Thumbprint. For the SmartConnector Framework License enter the original Purchase Order details and put a comment that this is a replacement for new server.
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