Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84849members
354308posts

EWS folders empty when hosting interface in EBO 4.0 / 2022

SmartConnector Forum

Discussion of SmartConnector applications for integration of various other building management systems (BMS) into EcoStruxure Building Operation

Solved
SteveGregory
Commander Commander
Commander
0 Likes
4
986

EWS folders empty when hosting interface in EBO 4.0 / 2022

I am hosting a SmartConnector EWS server in EBO 2022 and some folders are coming through empty.  If i go to the hardware folder, i can see that the folder has values. If i host just that folder, it populates the folder. The work around currently is to host those folders individually which is a bit of a pain, but does work.

 

If i host the same EWS server in version 3.2, there is no issue, all folders are populated. I'm wondering if this is an issue with 4.0?

 

Has anyone else seen this issue?

 

Steve

Attachments
Tags (1)

Accepted Solutions
SteveGregory
Commander Commander
Commander

Re: EWS folders empty when hosting interface in EBO 4.0 / 2022

I believe it will be fixed in 4.0.3

See Answer In Context

Tags (1)
4 Replies 4
ardak
Commander Commander
Commander
0 Likes
0
966

Re: EWS folders empty when hosting interface in EBO 4.0 / 2022

Hi Steve,

 

I haven't noticed this, but I suggest you submit a ticket with support as it seems like an EBO issue based on your description.


BR

Armend

Tags (1)
FredrikAlmgren
Ensign Ensign
Ensign

Re: EWS folders empty when hosting interface in EBO 4.0 / 2022

To answer your last question, yes, it happened to me as well. Used the same workaround. Since the EWS tree looked fine in the system folder I figured that it probably wasn't Smart Connectors fault. 

 

I removed all EWS items and recreated them in the Smart Connector, but it was still the same folder not being populated. I couldn't find anything weird with that particular folder.

Tags (1)
PeterLarsen
Janeway Janeway
Janeway

Re: EWS folders empty when hosting interface in EBO 4.0 / 2022

I have this Product support case and working on a solution for this issue.

As Steve has found there is a workaround but it makes a bit more work on a large web services interface.

I will update this post with what we find.

 

 

 

Tags (1)
SteveGregory
Commander Commander
Commander

Re: EWS folders empty when hosting interface in EBO 4.0 / 2022

I believe it will be fixed in 4.0.3

Tags (1)