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Schneider Electric Wiser Forum

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David_SE
Captain David_SE Captain

Wiser Home app new version - v7.3.0 & Wiser Home Hub 2nd Gen new FW ve...

Dear Wiser user, A new Wiser Home app version v7.3.0 and a new Wiser Home Hub 2nd Gen FW version 4.42.23 will be deployed that week. In addition to bug fixes and enhancements, this release co...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
1130 1 5
Latest Reply: Zigzag5885

Solved
Alfred_SE
Alfred_SE Schneider Alumni (Retired)

Welcome to the Schneider Electric Wiser Community!

Dear Wiser user, Interact with other #Wiser users while staying up to date on the newest news, features, and customer stories. Have a #Wiser Life! A whole new #Wiser environment for you to get to...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
4625 9 3
Latest Reply: StewartT

Noctural
Noctural

Can I connect a Wiser Relay (CCTFR6001) to a Wiser Gateway CCTFR6901G2...

Hello,I currently have a Wiser Gateway (model CCTFR6901G2) installed, along with its existing heating control setup.I would like to add an additional Wiser Relay (CCTFR6001) to the same system in order...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
5 0 0

2025-12-06

DaveP
Ensign DaveP

Wiser Thermostatic Radiator Head Not Fully Opening

If I twist and hold the head clockwise the red led lights up and the actuator fully retracts leaving a small gap to the TRV pin, so I know it can physically fully open it. I then twist it anticlockwise...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
75 1 4
Latest Reply: DaveP

Solved
lgo44
Lieutenant | EcoXpert Master lgo44 Lieutenant | EcoXpert Master

Wiser Home app : connexion

Je possède 3 passerelles Wiser, pour consulter les différents états depuis l'application il faut à chaque fois me déconnecter puis me reconnecter, c'est long et fastidieux. Dans mon cas Il faut en plus...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
697 0 3
Latest Reply: Eric38

JMatt
JMatt

Room Thermostat Issues... Again

We have had many issues with our Wiser Room Thermostat, and recently it has started to go offline for no apparent reason. We have tried replacing the batteries, moving it closer to the hub, resetting t...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
45 0 0

2025-12-05

Lobman
Lobman

Issue with wiser not reaching set point.

We have a particular room in our house where the wiser hub doesn't ever seem to manage to get the room to it's set point. It's the coldest room in the house. We tend to set the temperature to 18.5C. ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
160 0 2
Latest Reply: LaxieD09

Matt45
Matt45

Schneider home app

I am really struggling and frustrated with the new Schneider app, . Very disappointed I was forced to migrate to this app from sense/Wiser. Don’t really want to purchase a new monitoring device to be a...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
0 0 0

2025-12-03

Houseyhousey
Crewman Houseyhousey

Working stroke of Wiser Thermostatic Radiator valve

What is the actual working stroke of the Wiser radiator valve, as mine only seems to move about 1.5mm, but the pin on the valve moves about 3mm?
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
72 0 2
Latest Reply: Houseyhousey

astephon88
astephon88

Erratic Smart Radiator Thermostat Temp Readings

I've recently picked up a Gen1 HubR, a room thermostat and several radiator thermostats. The control of the room with the room thermostat has been stellar; however, the rooms with only radiator thermos...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
130 0 3
Latest Reply: Polarismd

PaoloF
PaoloF

Looking for a working APK for legacy Wiser system (EER21000 + EER53000...

Hello,I recently bought an apartment equipped with an older Wiser heating control system composed by: 1 x Wiser Controller EER21000 5 x Wiser Radiator Thermostats EER53000 1 x Wiser Smart Plug EE...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
39 0 0

2025-11-30

sberry
sberry

TRV plunger not retracting enough after battery change

When installed from new, my radiator TRV worked fine. However, when it came to changing the batteries, the TRV wouldn't open enough to allow any heat into the radiator. I replaced the batteries and c...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
356 1 2
Latest Reply: Steven4

FredFive
FredFive

No more HA connection with my Wiser Home Hub 2nd Gen

Hello. For the past month, my Home Assistant server has consistently failed to establish a connection with my Wiser Home Hub 2nd Gen. The following error repeatedly appears in the logs: "certificate v...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
136 0 1
Latest Reply: David_SE

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