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JR900 Firmware Update - Hardware limitation

Remote Operations Forum

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Paul_Andrews
Cadet
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2
985

JR900 Firmware Update - Hardware limitation

Hi,

 

Whilst updating firmware on a JR900 radio, it appears that some hardware limitations apply to the devices and some will not apply as the hardware 'will become inoperable' and will not apply.

 

Does anyone know of a matrix that shows the firmware vs hardware limitations?

 

Thanks


Accepted Solutions
Joel_Weder
Commander Commander
Commander
0 Likes
1
979

Re: JR900 Firmware Update - Hardware limitation

Hello Paul,

 

This is a known issue with some older J Series radios. Please contact our Tech Support team, including the following:

- A screen capture of the error message

- Radio serial number (or numbers)

- Current firmware in radio

- Firmware version you are trying to upgrade to

 

Tech Support contact information:

supportTRSS@se.com

1-888-226-6876

 

Joel Weder
Remote Operations Specialist
Schneider Electric

See Answer In Context

2 Replies 2
Joel_Weder
Commander Commander
Commander
0 Likes
1
980

Re: JR900 Firmware Update - Hardware limitation

Hello Paul,

 

This is a known issue with some older J Series radios. Please contact our Tech Support team, including the following:

- A screen capture of the error message

- Radio serial number (or numbers)

- Current firmware in radio

- Firmware version you are trying to upgrade to

 

Tech Support contact information:

supportTRSS@se.com

1-888-226-6876

 

Joel Weder
Remote Operations Specialist
Schneider Electric
Paul_Andrews
Cadet
0 Likes
0
973

Re: JR900 Firmware Update - Hardware limitation

Thanks Joel,

 

Much appreciated, I will send to support today.

 

Thanks again,

 

Paul