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FAQ for ION8650

Power Monitoring and Energy Automation NAM

This forum is created for the exchange of information and open dialogue regarding electrical power monitoring and energy automation products and services. Participants will have access to downloadable material as well as chat opportunities with subject matter experts.

Charles_Murison
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FAQ for ION8650

Please note this post may get updated from time to time to reflect the changing top FAQ.

 

Q: What is the latest version of firmware for the ION8650

A: V4.40.1

 

Q: Where can I download firmware for ION8650, both latest and previous versions?

A: https://www.se.com/ca/en/product-range/61053-ion8650/  -> Software and Firmware. For older versions, select the "See More Software" button. 

 

Q: Where can I get the latest version of ION Setup?

A: https://www.se.com/us/en/download/document/ION_Setup_Latest_Release/

 

Q: How often does ION Setup update?

A: New versions of ION Setup are released on first Wednesday of each month.

 

Q: How do I calculate transformer loss?

A: Please refer to 70072-0153-08

 

Q: Power Monitoring Expert is able to view real time values however logged data is not available

A: Recommend contacting technical support to troubleshoot. 

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
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