A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.
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Request a DDF using the Asset Definition service - learn more - Find DCE DDF support here - Find EcoStruxure IT device support here Looking for documentation? - Find DCE 7.x and DCO 8.x documentation here - Find EcoStruxure IT documentation here
EcoStruxure™ IT vendor-neutral DCIM experience
Device Definition Files (DDFs) now included, with more flexible pricing for custom DDFs
Offer Description
Continuing to deliver EcoStruxure IT’s vendor-n...
The IT Advisor 9.3.9 release includes:
Updates
New desktop client, required for ITA 9.3.9
The desktop client login screen now includes an option to configure a connection through a proxy, with or wit...
The Data Center Expert 7.9.3 release updates the server operating system to Rocky Linux 8.7.
It is required that youcontact supportto verify you have a valid software support contract before you recei...
Thank you for attending our Virtual User Group meetings! We hope you have found them informative and beneficial to help develop the operations and output from your EcoStruxure IT platforms.
We are hap...
Hello Everyone,
I wanted to take this time to announce that we have released NetBotz v5.3.1.
Netbotz 750/755 v5.3.1 release highlights:
1.) Fix forCVE-2021-44228
2.) Ability to add up to 10 SNMP Tra...
Please refer to Schneider Electric's security bulletin which contains the most up to date information:
https://www.se.com/ww/en/work/support/cybersecurity/security-notifications.jsp
Also see this art...
Data Center Operation was rebranded as EcoStruxure IT Advisor in 2019 to make it easier to select the right EcoStruxure solutions for your data center management needs.
As part of this evolution, the ...
The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
Hi team,we have to migrate the virtual machines of a customer from one virtual environment to another. They say that they cannot keep the same IP address in both virtual machines in the new environment...
Hi,we have a DCE 7.9.2 that does not connect to an authentication server. Previously we had the same problem and we upgraded from DCE 7.9.1 to 7.9.2 and the problem was fixed, but after some days we ha...
Hi,Does anyone know a direct number toEcoStruxure IT Technical Support? I have two tickets open regarding some security findings that appear to be reporting falsely inEcoStruxure IT. I did get a fairly...
Hello experts,I am a data analytics person looking to extract the data center equipment operational data through the provided API (SOAP APIs) such as those mentioned here.Data Center Expert Web Service...
NBRK0570 running V4_5_1_20151117_1714I am trying to reset the default root password to get access to the WEB UI and connect via Advanced View.The 570 was previously monitored by a DCE server that is no...
One of our partners approached us about using apcs monitoring program. I don’t know a whole lot about it so far but it looks interesting. Mostly it looks like a nice margin bump for our larger customer...
We have had following installed at new siteAPC StruxureWare DC Expert AP9470Server has DCE version 7.8.1How do connect to via switch to get to download 7.8.1 to work laptop so we can get to all power r...
Hello,I had my IT Gateway set to auto update. It has done so successfully no issue in the past. However, with 1.18.01 it just fell apart and took out the prior instance. So I uninstalled and attempted ...
Hi !I have a problem with a Netbotz 250 and 150 Pods, it seems that dry contacts and temp/humid sensors that are from the 150 Pods will not appear under the Relay Output Abnormal state or Threshold Vio...
Cameras are working, wireless temp/humidity sensors are working, and two doors/switches connected directly to the 750 are working.However, none of the wired sensors are working as the "Appliance" is re...