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Virtual viewx login issues

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LeeAdvent
Cadet

Virtual viewx login issues

We have upgraded from VirtualViewX 2019 July 2020 to 2020 July 2022 - main issue to resolve the printouts. 

 

We are now having login issues where we can only get one or two users logged in to the system everyone else gets the green spinning wheel. 

I have seen the post regarding update KB5014692 but this is not installed. 

 

This was not an issue on the 2019 July 2020 release. 

 

Anyone advise what else to look at to resolve the issue? 

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sbeadle
Janeway Janeway
Janeway
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189

Re: Virtual viewx login issues

I recommend you contact support. They will want to see the VVX authentication logging, and maybe also .sil file logging (they will advise).