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Dear Community Members,
We are currently experiencing a technical issue that is affecting the ability to create new posts. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience.
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EcoStruxure Energy Hub

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1177 1 0

2022-05-04

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

EcoStruxure Energy Hub Play List - Reminder

Hello EEH community, This post aims to re-promote the EEH YouTube playlist: Link to access (no login required): EcoStruxure Energy Hub Project Deployment | Schneider Electric - YouTube. Eleven shor...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
180 3 0

2025-07-07

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

New EEH release May21,2024 on line

Hi EEH community, The new EEH release was deployed today ! A very interesting new feature is the possibility to compare energy and commodity consumption for a location or a piece of equipment for dif...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
574 2 2
Latest Reply: Thierry_Baudard

NishitShah
/html/rank_icons/Ensign.png NishitShah /html/rank_icons/SE-Employee.png

Unable to add Equipment (i.e PAS600) to EEH

It shows that " Lookup could not find a connected gateway or equipment." Request to kindly support PAS Serial Number : 542244310065 The Same PAS was earlier connected to EEH, but later it was delet...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
539 0 2
Latest Reply: Thierry_Baudard

Solved
EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

( Cancelled ) Energy Hub Ongoing issue - Alarms processing lag

Hi Energy Hub users, We want to notify you of an ongoing issue that we are currently experiencing. The origin was identified and the service is on its way to being normalized The issue relates to a d...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
226 0 1
Latest Reply: EduardoFainblum

johnnicorojo
johnnicorojo

Tesys Island extracting energy data to siemens plc profinet protocol

Hi Tesys Community, Good day. Just like to ask on how to extract energy data from tesys island to siemens PLC. Communication from plc to tesys island already done. voltage interface already installed...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
256 0 1
Latest Reply: sesa100372_brid

Sesa685863
/html/rank_icons/Ensign.png Sesa685863 /html/rank_icons/SE-Employee.png

Mobile app access, Technical Error 102 - Energy Hub

Dear community, customer in Argentina is having issues to access EEH app from an IOs device, Error shown is "Technical error #102". It happened before with android app but it was solved by restartin...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
240 0 3
Latest Reply: EduardoFainblum

Gunter_Meersman
Gunter_Meersman

Convert my project to V5.4.0

Hello,I have created an existing project in ecodial V4.8 now I would like to open it in V5.4.0 can I convert this project? Kind regards, Gunter Meersman.
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
111 0 0

2025-06-18

Solved
EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

Energy Hub Ongoing issue (Cancelled) - Multiple communication loss al...

Hi Energy Hub users, We want to notify you of an ongoing issue that we are currently experiencing and are looking to resolve . The issue relates to a delay in the measurements being processed and dis...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
313 0 1
Latest Reply: EduardoFainblum

Solved
Nicholas_Brown
/html/rank_icons/Ensign.png Nicholas_Brown /html/rank_icons/SE-Employee.png

EEH Maximum number of defined Tenants

Is there a limit to the number of Tenants that can be created in EEH? An engineer is experiencing and issue adding more than 200 tenants and we need to know if there is a limitation and if so are t...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
623 0 4
Latest Reply: Nicholas_Brown

Solved
mchambre
/html/rank_icons/Lieutenant.png mchambre /html/rank_icons/EcoXpertMasterLeaf.png

Interface desn't load

Hello, I am a PME integrator, and I am new to Energy Hub. While following the tutorial to set up Energy Hub with my PAS600, I am trying to connect on the website Energy Hub . Randomly, some parts o...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
786 0 11
Latest Reply: EduardoFainblum

SURURİ
SURURİ

Lisanslar

Merhabalar.. İşletmemizde M241 / M238 PLC ve HMIGXU3500 HMI için hangi yazılımı kurmalıyım. Bu programlar için lisans gerekli mi?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
186 0 1
Latest Reply: Thierry_Baudard

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