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Sustainability
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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1213 1 0

2022-05-04

Solved
DeanZouganelis
/html/rank_icons/Ensign.png DeanZouganelis /html/rank_icons/SE-Employee.png

Dual Circuit Meter Compatibility

Hi team, I've had a few people ask about whether dual circuit meters (Modbus) are compatible with EEH. The meter in question is the METSEEMD461R. Has this meter been tested with EEH? If it is compat...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1344 0 7
Latest Reply: DeanZouganelis

Thomas19
/html/rank_icons/Crewman.png Thomas19

Quick Q: EcoStruxure Energy Hub Advanced Data API - What's Next After ...

Hello, We're a Service Provider and just purchased the EcoStruxure Energy Hub Plus Advanced Data API for one of our client's sites. Our client's dev team needs the data keys. The "Submit Request Access...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
71 2 1
Latest Reply: Thierry_Baudard

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

Using EPC Web for DM2511 Power Meter for Energy Hub

I try to use EPC web to publish Schneider Powerv Meter DM2510 to the Energy Hub, I created 22 paramenters to be published. However in the data mangement I cannot ticked the boxes to be published in the...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
100 0 1
Latest Reply: Romain_Polette

pao121
pao121

Import EBO xml files template in PME.

I want to import XML template files form EBO to PME but I can't find the way, I try to import in management console but also can not find the Modbus device import menu and try to run powershell by Hier...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
67 0 0

2025-10-14

Mu
Mu

Hormonic filter

we have installed AHF with a Panel where there are all loads are capacitive. when we check our THDi it is around 14% but voltage THDv is 3%, we have given a suggestion to an site engineer that it is ok...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
60 0 0

2025-10-12

franckL
/html/rank_icons/Crewman.png franckL

PME iso évaluation

Hello, I am a teacher at the University of Montpellier and I participated in the PME training in April 2025 in Paris. Would it be possible to have an evaluation version of PME ISO to train me. Thank yo...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
328 0 8
Latest Reply: Romain_Polette

Solved
Konstantinos_Patsaris
/html/rank_icons/Crewman.png Konstantinos_Patsaris

Energy Hub Virtual meter

Greetings Everyone. We have Set up a Site in Energy Hub with 4 Power Tags all monitoring consumed energy. We are trying to create a Virtual meter to show the total Energy Consumption of the Site. To my...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
122 0 1
Latest Reply: Thierry_Baudard

RB4
RB4 /html/rank_icons/EcoXpertMasterLeaf.png

Monthly aggregation formula bug

It appears that the Monthly aggregation formula in Energy Hub is actually grabbing (Last 30 Days) not the full month: Here is a comparison for the month of July aggregated monthly (top) and daily (bo...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
182 0 2
Latest Reply: RB4

khanhle
khanhle

PSO v2022 user logout setting

Hi everyone, I have a question about the PSO v2022. After we logged in on the PSO software, it automatically logged out after a certain time like 1 hour or so. Question, how can I change the logout set...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
97 0 1
Latest Reply: Thierry_Baudard

sesa502878_brid
/html/rank_icons/Crewman.png sesa502878_brid /html/rank_icons/SE-Employee.png

Alarm Acknowledge

Hello, As a "Site Manager" role in Energy Hub, is there a way to mark all notifications as 'Acknowledge' at once? Or do I have to enter each device separately and do it one by one?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
147 1 1
Latest Reply: Thierry_Baudard

mmensa
mmensa

Software Update for B.O Enterprise Central

Hi all, I’m looking to upgrade my EcoStruxure setup (Workstation, Enterprise Central, Enterprise Server) from version 3.2.59 to the latest release. Has anyone done this recently? I’m mainly trying to ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
110 0 1
Latest Reply: EduardoFainblum

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