Building Automation Knowledge Base

Issue When troubleshooting server issues, it can be helpful to look at the logs that are recorded within the Automation Server. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server  Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause Within the Automation Server logs are many records that are logged as a part of normal operations and unexpected events. Resolution Automation Server: Automation Server error logs can be retrieved using Workstation, Device Administrator, or WebStation. Device Administrator can be used in case of crash information is required, ex. dump files, or if the Automation Server is not accessible via WebStation or WorkStation. Workstation: Connect to EBO system with EBO WorkStation. Select the target Server  Expand the System folder Expand the Modules folder Expand the Trace folder and see Trace Settings For EBO 3.1 or higher, Double-click both Trace Log and System Log to open separately  For EBO 3.0 and lower, including SBO 1.x Right-click in Trace Settings Select Trace Settings in the menu Select Get System Log Repeat to select Get Trace Log  Device Administrator: Follow this WebHelp article: Getting Automation Server Debug Information If requested to retrieve a core dump, use this method to retrieve the Device Administrator Debug Information zip file. Then perform the following to make sure the zip file contains a core dump with a relevant timestamp for the event being investigated. Open Zip Open the folder containing the server name and IP address Open Server folder One should see file(s) with filename in this format core_dump_<Serial Number>_nsp_servers_<Timestamp>.tgz WebStation: EBO 4.0 (2022) and higher NOTE: You may have to enter Private Browsing mode to disable extensions, as you may see a blank page when viewing logs. Ensure credentials used are for a local 'admin' user or have access to the ~/System folder of the EBO Server you are connected. Click the 3-bar menu to navigate Select System, then Modules, then Trace One will see System Log and Trace Log in the menu, and clicking on System Log or Trace Log will open them in a new tab. NOTE: Please be patient as it may take some time to transfer the file. Once you see text in the tab, right-click on a blank area and select Save Page As... (Firefox) or Save As... (Chromium-based browser). It should recommend saving as SystemLog.txt or TraceLog.txt automatically; however, to be helpful, please add the EBO Server Name and Date to the filename. EBO 3.2 and earlier See the Webhelp Topic on collecting these logs from Automation Servers: Viewing and Downloading Automation Server Log Files. This process is now similar to that described above for WorkStation.   Credentials used to log in must be a member of a group that allows the policy of Web Configuration: Allow members to access Automation Server Web Configuration. Launch a web browser that is compatible with the installed EBO version as mentioned Webstation Specification Sheet. Type the IP address of the automation server to open the Webstation. Log into the Automation Server.                   Once logged into the Automation server, go to the Settings menu in the top right corner and click on Device Configuration. Click on the Server Log tab to view the automation server's log files. To save a copy of the log to your PC, click on the Get all log files link. The log files are compressed into a zip file and exported to downloads folder. Enterprise Server and Enterprise Central: For more information, check this article: Error logs from the Enterprise Server and Enterprise Central - Communities  

Issue There is a need to identify the Ports and URLs which must be open through the customer's firewall and network security for EcoStruxure Building Activate Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause To ensure the Flex Server operates correctly, specific URLs must be whitelisted within the customer's firewall and network security settings. Resolution Below is the list of URLs which must be open through a site's firewall/network: Domain Name Protocol Description telemetry.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Used for sending IoT Sensor Data streams. mender.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Used to download firmware update. emqx.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Used for communication of Flex-Server with Schneider Electric cloud services such as configuration, data, or alarms. openvpn.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Allows Schneider Electric to remotely access the Flex- Server through VPN. timesync.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Time server allows the Flex- Server clock to remain synchronized. router.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Allows the Flex-Server to download linux updates   Note: For the list of URLs to be whitelisted for the India Portal, please refer to Required list of URLs/Ports to be whitelisted under firewall/network for EcoStruxure Building Activate (India Only) 

Issue There is a need to identify the Ports, URLs and Static IPs which must be open through customer's firewall for EcoStruxure Building Activate Flex Server and Partner Portal Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause Ports, URLs and Static IPs list needed to create firewall exceptions for EcoStruxure Building Activate Flex Server and Partner Portal in order to keep them functioning correctly. Resolution Below are the list of ports, URLs and static IPs that must be open through a site's firewall/network: URL Port Protocol Usage https://sentry.zenatix.com 443 TCP Allows the gateway to upload error logs and diagnostics. https://router.zenatix.com 443 TCP Allows the gateway to download Linux & Python updates from the Zenatix Server. Regularly polls the Zenatix Server to check internet connectivity. https://timesync.zenatix.com 9090 TCP Time server allows the gateway system & gateway clock to remain synchronized with Zenatix Server. https://gitlab.zenatix.com 443 TCP Used for troubleshooting to update the gateway codebase from the Zenatix Server. https://telemetry.zenatix.com 443 TCP Used for sending IoT device data and gateway health data to the Zenatix Server. https://emgx.zenatix.com 8883 TCP Used for communication between gateways and Zenatix cloud services for getting configuration or alarms from Zenatix Server to gateway and vice versa. 54.169.200.193 1194 UDP Allows Zenatix to remotely access and do API calls to the gateway through OpenVPN. https://mender.zenatix.com 443 TCP Used to download firmware updates to gateway from Zenatix Server.   Note: For the list of URLs to be whitelisted for the Global Portal, please refer to Required list of URLs/Ports to be whitelisted under firewall/network for EcoStruxure Building Activate (Global Portal).

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Caution While removing gateway cover: Open the gateway screws and delicately remove the top cover. Take extra care during this step, as the top cover is connected to the antenna cable via a thin wire. After opening the top cover, you will be able to see the top view of the board, please insert the active SIM card in the designated slot. Once the Sim Card is properly inserted, fix the screws back and ensure that the 4G&Wi-Fi Antenna is attached properly. If the antenna cable remains disconnected from the board, then the GSM will not work.   Issue If the flex server is not able to connect to the internet via the SIM card, Ethernet, or Wi-Fi, or is in a hanged state, a phone be used by the Flex server/Gateway for troubleshooting connectivity. Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause USB Tethering may be required at times during provisioning or troubleshooting when the flex server is not able to connect to the internet via the SIM card, Ethernet, or Wi-Fi, or is in a hanged state. Resolution If a a smartphone with data connectivity and a USB cable is available, USB tethering can be used to get a Flex server/Gateway online when a Wi-Fi or Ethernet connection is not established. It essentially turns a smartphone into an external modem for your Flex server/Gateway. This guide will cover both Android and iPhone, since the steps vary slightly. What you'll need: Your smartphone (Android or iPhone) with an active mobile data plan. A USB cable that connects the phone to a computer (the same one you use for charging usually works). A Flex server/Gateway. Part 1: General Preparations (For Both Android and iPhone) Ensure Mobile Data is ON: On the phone, go to quick settings (swipe down from the top of the screen) and make sure "Mobile Data" or "Cellular Data" is turned on. Alternatively, go to Settings > Network & internet (Android) or Settings > Cellular (iPhone) and confirm it's enabled. Important: If the phone has a limited data plan, be mindful of data usage while tethering, as Flex server applications can consume a lot more data than phone apps. Charge the Phone (or Keep it Plugged In): Tethering can drain the phone's battery quickly. It's best to have the phone charged sufficiently or keep it plugged into a power source while tethering. Find Your USB Cable: Make sure you have a working USB cable that connects the phone to the Flex server/Gateway. Ensure the USB cable used is a Data cable and not a charging cable. Part 2: USB Tethering with an Android Phone Video link for Demo (The exact wording of menus might vary slightly depending on the Android version and phone manufacturer, but the general path remains the same.) Connect the Phone to the Flex server/Gateway: Plug one end of the USB cable into the Android phone. Plug the other end of the USB cable into an available USB port on the Flex server/Gateway. Note: there are 2 USB ports in the Flex Server/Gateway you can connect to either port to establish USB Tethering. The Flex server/Gateway prioritizes usb0 (the top USB) interface by default for troubleshooting purpose. USB Ports   Allow USB Debugging (If Prompted): When you connect the phone, you might see a pop-up on your phone asking for "Allow USB debugging?" or similar. If you do, tap "Allow" or "OK." Access the Phone's Settings: Open the Settings app on the Android phone. Navigate to Network & Internet Settings: Look for an option like "Network & internet", "Connections", or "Wireless & networks." Tap on it. Find Hotspot & Tethering: Within the Network settings, you should see an option called "Hotspot & tethering" or just "Tethering." Tap on it. Enable USB Tethering: Inside the Hotspot & tethering menu, you will see a toggle switch labeled "USB tethering." Tap this switch to turn it ON. The switch should change color (e.g., green or blue) to indicate it's active. Check Your Flex server/Gateway is online from the Dashboard. The Gateway Status LED will be Solid Green.   LED pattern   To Disable USB Tethering (Android). Go back to Settings > Network & internet > Hotspot & tethering on the phone and turn OFF the "USB tethering" switch. Alternatively, unplug the USB cable from the phone or Flex server/Gateway. Part 3: USB Tethering with an iPhone Video link for Demo (The exact wording of menus might vary slightly depending on your iOS version.) Connect Your iPhone to Your Flex server/Gateway: Plug one end of the Lightning (or USB-C on newer iPhones) cable into the iPhone. Plug the other end of the USB cable into an available USB port on your Flex server/Gateway. Note: there are 2 USB ports in the Flex Server/Gateway you can connect to either port to establish USB Tethering. The Flex server/Gateway prioritizes usb0 (the top USB) interface by default for troubleshooting purpose.  USB Port for tethering   Trust This Device? (If Prompted): The first time you connect the iPhone to a new Flex server/Gateway, the iPhone will ask, "Trust This Device?". Tap "Trust" on the iPhone. You may need to enter the iPhone passcode to confirm. Access iPhone Settings: Open the Settings app on the iPhone. Navigate to Personal Hotspot: Scroll down and tap on "Personal Hotspot." Enable Personal Hotspot: You will see a toggle switch labelled "Allow Others to Join." Tap this switch to turn it ON. It will turn green to indicate it is ON. Important: You might see options for Wi-Fi Password or "USB Only." For USB tethering, you don't necessarily need to worry about the Wi-Fi password unless you also plan to use Wi-Fi hotspot. Check the Flex server/Gateway is online. The Gateway Status LED will be Solid Green. Gateway Status LED   Blink pattern for Internet connection   To Disable USB Tethering (iPhone): Go back to Settings > Personal Hotspot on the iPhone and turn OFF the "Allow Others to Join" switch. Alternatively, you can just unplug the USB cable from the iPhone or Flex server/Gateway Troubleshooting Tips: Restart everything: If it's not working, try restarting the phone and then the computer. Try a different USB port: Sometimes, a particular USB port on your Flex server/Gateway might be faulty. Try a different one. Try a different USB cable: Not all USB cables are created equal. Some are only for charging and don't support data transfer. Try a different cable if you have one. Disable VPN on the phone: If you're using a VPN on the phone, try disabling it before tethering, as it can sometimes interfere. Check data plan: Ensure you haven't run out of mobile data. Contact the mobile carrier: Some mobile carriers have restrictions on tethering or require a specific plan. If you've tried everything else, check with your carrier. By following these steps, you should be able to successfully set up USB tethering and get the Flex server/Gateway online using a smartphone's internet connection!

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue The internet is not working at the site, so it's necessary to verify that all antenna connections are secure and the SIM card is correctly placed. Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause The Flex Server powers up successfully at the site, but the internet connection fails. This issue might arise if the antenna or SIM card was displaced, disconnected, or damaged during transit due to mishandling. Therefore, it's essential to verify that all connections are secure. However, the technician or engineer on-site may not be familiar with the correct slots. Resolution Carefully open the Flex Server top cover. The internal layout will appear as shown in 'Image 01' below: Image 01 Image 02 Identify the slots as follows: Slot 1: Indicates the SIM card slot. Slot 2: Located on the GSM Module marked as 'MAIN', indicates the Cellular antenna slot. Slot 3: Located on the Wi-Fi module marked as 'ANT0 WiFi', indicates the Wi-Fi antenna slot. Verify all connections and ensure they are secure. Carefully close the Flex Server cover.

Issue Which printers, signature pads, and capture devices are supported with the badging editor? Product Line Andover Continuum Environment Epi-Suite Epi-Builder Cause Determine which ImageWare systems (Epi-Suite or Epi-Builder) to use with the Continuum system. Resolution Continuum OEM's third-party badging software from Image Ware Systems are Epi-Suite and Epi-Builder. If your using Continuum version 1.8 and newer versions, Continuum uses the Epi-Builder version. For versions of Continuum 1.74 and prior, they use Epi-Suite as the badging editor. The hardware compatibility list for the Image Ware products can be found on their website. https://www.tech5-us.ai/epi-suite-support/    Once on their website select Support/Customer Service/ either IWS Epi-Builder or IWS Epi-Suite. The page that is displayed after these selections you'll notice a link on the left-hand side of the page for Compatible Hardware. The lists for printers, capture devices, and signature pad readers can be displayed when clicking on the links for each. The peripherals can be found at: https://www.tech5-us.ai/epi-compatible-hardware/ 

Issue Unrecognized user connection in EBO Product Line EcoStruxure Building Operation Environment Building Operation Webstation Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Cause When browsing through System>Diagnostics>Users in Webstation, an unrecognized "root" user appears in the user session list. Resolution The 'root' user is a built-in system account used to help different parts of EBO—like EC, ES, and AS—communicate with each other. It’s automatically used when the system is not running in standalone mode. This account allows the systems to connect and share data securely in the background.

Issue Maximum number of expansion modules and doors per controller Product Line EcoStruxure Security Expert Environment SP-C Security Expert Security Expert Controller SP-RDM2 Security Expert Security Expert Door Expansion Module Cause Documentation states that one SP-C supports up to 128 doors but this is dependent on the communications.  Resolution The current recommendation from Product Management is a maximum of 24 to 34 doors per SP-C. This equates to about 10 to 17 reader expansion modules.  

Issue Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, and this fails with the below error being shown. License not found Product Line EcoStruxure Security Expert Environment Security Expert Server Cause This error generally occurs when trying to license Security Expert from a Client machine and not the  Server machine where the Security Expert services are installed. Resolution Go to the Security Expert Server and license/update the license from that machine using the Security Expert client.

Issue Unable to configure alarms to remain active after being acknowledged if they are still in the alarm condition. Product Line EcoStruxure Security Expert Environment Security Expert Cause Security Expert handles alarms a little differently to the rest of our product lines. The main difference being that everything is event based with each transition being an event which can itself trigger an alarm if it has been configured to do so. Those alarms are then seen as "active alarms" in the system (showing up in the Active Alarms Status Page View) until they are acknowledged by an Operator. Each alarm transition is separate with there being no direct tie to the current status of the object/condition that triggered the original alarm. Resolution What you can do is have both an Active Alarms list and an Acknowledged Alarms list in the same status page view. That way you will be able to see the last events that have triggered an alarm and if it has been acknowledged by an operator yet or not. This coupled with a status list of the objects you are monitoring can provide the operator with enough information to identify and manage each event transition of the alarm condition.

Issue Partners and branches need to understand the terminology used with Security Expert and what those terms mean from a Continuum perspective Product Line EcoStruxure Security Expert Environment Security Expert Continuum Cause A table key to map object terminology between Security Expert and Continuum Resolution   Continuum Security Expert Objects Records User Operator Personnel User Area Door Group (Area) = Intrusion/Antipassback/Counting Area Rights Access Levels AC1/IOUs Reader Expanders/RDM2 Numerics Virtual Inputs/Outputs Plain Enlgish Programmable Functions/Function Code/services Event Viewer Status Pages Alarm Viewer Status Pages Listview Status Pages Power Supply Analog Expander Network Sites NC/ACX Controller SPC Doors Doors Security levels Security levels Schedule Schedule Scedule Exception Calendar Action Holiday Holiday Reset Manual - Factory default – short Reader, L2D0, download Array Data Values Permisssions/Security Levels Record Groups +V V+ Ground V- Data 1 1 1 Clock 0 0 0 LED L1    

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue After making changes to object names in the system, outdated or incorrect names may still appear under the Hardware folder in EcoStruxure Web Services (EWS).     Product Line EcoStruxure Building Operation, EcoStruxure Security Expert. Environment EcoStruxure Building Operation Enterprise Server (ES) EcoStruxure Security Expert Smart Connector Integration EcoStruxure Web Service (EWS). Cause When significant changes are made to object names in the system, the Smart Connector may retain outdated data. If a standard Discovery does not update these names, the most effective solution is to clear the Smart Connector database and re-establish the connection.   Resolution To clear the outdated data from the Smart Connector:   Step 1: Access the Smart Connector Portal Open a browser and navigate to http://localhost:8082 (assuming Smart Connector is installed locally). Log in to the Smart Connector Portal. Step 2: Delete the Existing Processor Configuration Go to Configurations → Processor. Locate the Security Expert Discovery Processor. Click the Delete (bin icon) next to it. ⚠️ Do not delete other processors (e.g., Alarm Processor). Step 3: Delete the Existing EWS Server Navigate to the EWS Servers section. Locate the SecurityExpertServer. Click the Delete (bin icon) to remove it.   Step 4: Reconfigure the Processor and EWS Server Follow the instructions in Section 4.4 of the referenced document [1] to: Add a new Security Expert Discovery Processor Configure a new EWS Server Allow 10–15 minutes for the initial discovery process to complete. This will create a fresh snapshot of the current Security Expert database. Once the discovery is complete: Refresh the Hardware folder in EcoStruxure Building Operation. Rehost the new EWS objects as needed. Step 5: Verify Alarm Processor Configuration After re-adding the EWS Server, ensure the Alarm Processor is correctly configured to reference the new server. Refer to Section 4.5 of the same document [1] for detailed steps.   Reference [1] Refer to the official integration guide documentation for more information. Security Expert SmartConnector Version 1.1.0.8 - Installation & User Manual  

  Issue Using graphics in WebStation, “MutationEvents not defined” error messages and/or data in not shown correctly, after the web browser used is upgraded to latest versions.     Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation WebStation Google Chrome v127 and later Microsoft Edge v127 and later Firefox v140 and later Cause After upgrading to the latest web browser versions EcoStruxure Building Operation web-based user interface, WebStation, in all released and supported versions may no longer operate correctly when graphics are attempted to be displayed. The symptoms include, but may not be limited to, failure for graphics to show data correctly and error prompts such as “MutationEvents not defined” being shown. As referenced in Mutation events will be removed from Chrome  |  Blog  |  Chrome for Developers, Google has deprecated these Mutation events and replaced them with a different function. Also as referenced in Firefox 140 for developers - Mozilla | MDN The  MutationEvent  interface and its associated events have been removed from Firefox build 140 onwards. Resolution Consolidation point releases are available for supported EBO versions to resolve these compatibility problems with the latest browsers. These releases are available to authorized Schneider Electric EcoXperts and employees only from the EBO Hotfix List in the EcoExpert Community and the Software and Firmware Center of the EcoXpert Extranet. Other customers should contact their local Schneider Electric EcoXpert or Schneider Electric office and arrange a service visit.   The issue is addressed in the following releases: EcoStruxure Building Operation 3.2.4 : EBO 3.2.4.7003 (CP5) onwards EcoStruxure Building Operation 4.0.5 : EBO 4.0.5.5001 (CP4) onwards EcoStruxure Building Operation 5.0.3 : EBO 5.0.3.12005 (CP11) onwards EcoStruxure Building Operation 6.0.3 : EBO 6.0.3.2001 (CP1) onwards EcoStruxure Building Operation 7.0 Unsupported versions such as EBO 3.1 and earlier will not be addressed. Upgrading to the latest version of EcoStruxure Building Operation is strongly recommended to ensure full compatibility with current web browsers and to benefit from the latest features and security updates.

Issue Infinet/MSTP was running fine until a device was added or replaced, after wiring in the new device it brings down the Infinet/MSTP field bus when powered up, disconnecting the new device from the bus makes the bus resume operation. When the new device is connected the green (RD) LED goes solid instead of blinking and all communications to all devices on the bus stops, in some cases the master controller will reset. Product Line Andover Continuum, EcoStruxure Building Operation Environment Infinet devices i2s MSTP devices b3s Cause Power lines reversed. Continuum field devices (i1s, i2s and b3s) have their RS-485 communication lines connected to ground via an isolator as seen in the diagram below, if the LIVE and GND lines are inverted then LIVE is connected to the 485 communication lines instead of GND. This will make the field bus electrically unable to communicate and, in some scenarios, can even cause hardware damage. Resolution Ensure Correct Wiring: When powering 24VAC devices off the same transformer, make sure to continue the wiring chain LIVE to LIVE and GND to GND. In the field, it may not be very obvious that the 'Live' and 'GND/Neutral' wires have been swapped. A multi-meter can be used to verify the wiring. Set the multi-meter as appropriate to measure 24VAC. Place the black lead of the meter on the GND/Neutral termination at the power connector of the field device.  Use the red lead of the meter to measure the voltage at the +/- termination at the RS-485 (Infinet or MSTP) on the controller. The measured voltage should be very low, between 0 VAC and 1.1 VAC, a voltage reading of about 10 VAC indicates the Live and GND/Neutral wires have been swapped.

Issue Can licenses be transferred in Security Expert? Product Line EcoStruxure Security Expert Environment Security Expert Cause Unsure if a single SSN can be authenticated on multiple PC's or if licenses can be transferred or moved. Resolution Each PC requires a separate SSN. These licenses can be transferred between PC's. As part of the licensing process, the hardware details of the computer are recorded against each SSN, so any hardware changes require re-licensing, this also means SSN's cannot be shared across computers, and if used on a virtual machine – it must be assigned a static MAC address. Licenses can be transferred between machines without issue, Product Support will add a registration onto the license and clear the hardware profile after receiving a request. The installer will then do a License Update from the Security Expert server.

Issue Programming for the use of Smartware Technologies DUIC-5P-12v input multiplexer Product Line TAC IA Series, EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation RP-V VAV Building Operation Room Controller I/A Series N4 Jace 8000/9000 I/A Series N4 Enterprise Server Building Operation Automation Server Premium Cause Define the application programming and configuration of the DUIC-5P-12V in various enviroments using SpaceLogic contollers Resolution The DUIC-5P-12V Card allows for conversion of a single universal input channel to accept up to five voltage free contacts of any mixture such as mercury wetted, Triac, etc., which may have inherently large and varying resistances. The DUIC-5P-12V on-board circuitry allows the controller inputs to have a consistent input reading, unaffected by long lead lengths, varying resistances, etc.  Smartware Technologies Documents includes programming for use in SpaceLogic devices under an AS-P in the form of a Function Block program. When SpaceLogic controllers are used in the Niagara Frameworks Jace 8000/9000 or hosted directly under a Niagara Frameworks Enterprise Server, the programming is done in a Visual Script Programming format utilizing the Schneider MPX modules in Workbench. The documentation addresses the original use for the I/A Series MNL and MNB contollers as well. NOTE:  The device requires half wave 5 -12 DC or 24 VAC only to prevent damage

Issue Fail to apply CP or HF on AS Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Workstation EcoStruxure Building Operation Automation Server (ASP/ASB) Cause The Automation Server is not installed next to the Power Supply. The requirement is stated in the Hardware Reference Guide, Position 1 is reserved for a power supply. Position 2 is reserved for an automation server. Resolution When the update process fails, please collect the DebugInformation. Next, check the System.log for the node ID. If the node ID is not  2 , it indicates that the AS is not installed at the correct address. In that case, the physical location of the AS needs to be corrected. Example of incorrect ID location Relevant Resource: Multiple Automation Servers on the same backplane

Issue PCT 2.0 shows "503 Service Temporarily Unavailable" error when trying to reach to PCT server. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause The PCT 2 disk has a fixed size limit of 200GB and cannot be expanded by users. Once the disk reaches full capacity, access to PCT 2 becomes unavailable. Resolution Check the size of the "data.vhdx" file: The file resides in the "Virtual Hard Disks" folder. This folder can be found in the path selected during the installation. Folder location: Navigate to the installation path to locate the "Virtual Hard Disks" folder. File location: Inside the "Virtual Hard Disks" folder, locate the "data.vhdx" file. Check the size of the "data.vhdx" file.   If the disk size is over 200GB, contact local support and attach the information.   

Issue Locate the Evaluation license for TAC Vista or EcoStruxure Building Operation Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista EcoStruxure Building Operation Cause EBO 7.0 and later: Building Operation 7.0 introduces the Engineering license, which enables a system to run during the project phase without the need for commercial licenses or what has previously been referred to as demo licenses/evaluation licenses which have a short validity and require frequent updates and re-engineering.   EBO 2024 (6.0) and earlier: There is an evaluation license for EcoStruxure Building Operation valid 3 months.    TAC Vista: Starting September 1, 2025, the evaluation license will only be available upon request for Schneider Electric employees using the support@Schneider portal. Should an EcoXpert™ partner require an evaluation license, they must request this from their Schneider Electric contact. Resolution EBO 7.0 and later: Engineering licenses can be downloaded from the EcoStruxure Power & Building Software Companion during the project phase, and when the time comes to commission and hand over the project to commercial operation, the portal provides the ability to convert Engineering licenses to Commercial licenses by simply submitting a license purchase order. No replacement or re-engineering of the license is required thanks to this one step operation.   Engineering licenses have a validity of 6 months, after which it is possible to extend for another 6 months if the project timeline demands it.   *Note that Demo licenses are still available for WorkStation Pro, enabling a limited time operation of WorkStation Pro use. For full uninterrupted operation, please use a commercial WorkStation Pro license.   EBO 2024 (6.0) and earlier: Evaluation license files are available for licensed partners on the EcoXpert Extranet. Follow the link and search for "evaluation". You must first register using your business email (i.e. CustomerName@partnerdomain.com) address to gain access to these files. Note: You may use any email address to register and view content, but downloads will only be granted to approved partner domain names.   TAC Vista: Only be available upon request for Schneider Electric employees using the support@Schneider portal To request a TAC Vista evaluation license, follow the steps outlined below: Open a case on ”Digital Offer Sales & Provisioning App Request” - What is your request related to? > Digital Supply Chain – Request - Please Select the Environment > Production - Please select the Offer > TAC VISTA - Please enter the SESA ID… > The SESA ID of the Schneider employee creating the ticket - Please select the type of Request > Create - Please select the type of Create new request > Demo license creation - Please select your country > The country of the person creating the ticket - Please provide business justification > Reason why the license is needed When submitting the ticket as above, the ticket will be handled automatically, and an email will be sent to the user. Subsequently the ticket will be closed automatically.

Issue Panel showing detector Calibration error. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. Cause When the contamination increases significantly and exceeds the sensitivity range for the smoke sensor, it is no longer able to perform calibration, causing a calibration error. Resolution Understanding the Calibration Process: The Esmi Ultima panel performs daily calibration and drift compensation for all addressable smoke sensors at 7 AM by default. Sensitivity and Contamination: Over time, dust and other contaminants can build up in the chamber of a smoke sensor, increasing its sensitivity. Illustration: Left Image: Clean sensor requiring 2.0% per foot of smoke to activate the fire alarm. Right Image: Contaminated sensor with increased sensitivity, requiring less smoke to reach the alarm threshold of 2.0% per foot. Trouble Condition: When the panel can no longer compensate for the contamination, it indicates a trouble condition. The Esmi Ultima panels can compensate for contamination build-up in addressable smoke detectors and addressable multi-criteria detectors. Daily calibration offsets any contamination, ensuring each smoke detector remains within its UL Listed sensitivity range. Recommended Action: Clean or replace the sensor with a new one of the same model. If you have a replacement in stock, replace it immediately.