Building Automation Knowledge Base

Issue License Administrator fails install with an "Uninstall failed, installer cannot continue" error Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause Building Operation uses Flexera (Revenera) Software Technology for licensing. Other Schneider-Electric products may also use this technology for their licensing. Resolution Check to see if the site has other software programs/products using the Flexera (Revenera) Software Technology. Other Schneider Electric offers such as Unity Pro - IEC Programming Software for Modicon PAC, Power Monitoring Expert & TAC Vista as well as third party programs also use Flexera (Revenera) for their licensing. During installation of the Building Operation License Administrator the dialog below is shown: The default behavior of the Building Operation License Administrator installation program is to install both Building Operation License Administrator and a new local license server instance. If the default behavior is accepted, the installation program will attempt to uninstall any previously installed local license servers. If the Building Operation License Administrator installation program  does not have sufficient access rights to uninstall the license server previously installed by another product a "Failed to install Building Operation License Administrator" error will occur.   Multiple products can share a single Flexnet License server instance. If there is an existing Flexnet install then the License Server checkbox should be unchecked during installation of the Building Operation License Administrator This leaves the existing local license server installed by the other product intact, while still allowing Building Operation License Administrator to run. The license server used by Building Operation License Administrator can easily be changed by the user on the License Server Address tab in Building Operation License Administrator, if necessary.  

Issue At times the firmware and software on the Roam IO2 requires updating and instructions are needed Product Line Andover Continuum, EcoStruxure Building Operation Environment Roam IO2 Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Windows Mobile Cause Instructions for upgrading the software and firmware are provided in the User's guide, but this article places them in an easy to find location Resolution The full instructions for installing and using the RoamIO2 software and hardware are in the User Guides: BACnet Service Tool User Guide + Software Infinet Service Tool User Guide + Software NOTE: The RoamIO2Appl2.000002.upd firmware firmware can only be updated from the BACnet service tool, the Infinet service tool does not have the update OS option.     Please see instructions for installing firmware and hardware for the RoamIO2 for an overview.  

Issue Search widget graphics can't find graphic pages created under child servers.    Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Currently, in EBO 2023, the dynamic search widget will only find graphic pages created on the server the user is logged into on WebStation. The dashboard search widget is not related to the native EBO search object and cannot search child servers. Resolution If graphic pages are located under child servers they need to be added to the dashboard manually.  Refer to: Adding a Graphic to a Dashboard

Issue When upgrading Building Operation do new licenses need to be purchased? Product Line EcoStruxure Building Operation Environment Building Operation (All Versions) Cause Is there a requirement to upgrade (purchase new) licenses when performing software upgrades to Building Operation to make use of the new features available. Resolution Building Operation software version numbering consists of 3 fields the first of these denotes the major release version. For example: 1.9.4 - Release 1 2.0.1 - Release 2 3.0.1 - Release 3 3.2.4 - Release 3 4.0.4 - Release 4 (EBO 2022) 5.0.3 - Release 5 (EBO 2023) An upgraded license will be required when moving between major versions of Building Operation. For example: An upgrade license needs to be purchased when a 1.9.4 system is upgraded to 2.04. An upgrade license is not required to upgrade a 3.0.1 system to 3.2.4 There is currently one exception to this rule, licenses previously purchased for EBO 2022(4.0) can also run a EBO 2023(5.0) system.   From EBO 2.0 onward a scalable licensing model has been adopted and the cost of upgrades are determined based on the declared size and capability needs of the system. For more information please refer to the Pricing Policy - EcoStruxure Building Operation and the Part Number and Hardware and Software Matrix - EcoStruxure Building Operation 2023

Issue Can the EasyLogic range of controllers work under Building Operation 3.2 as BACnet MS/TP third-party devices  Product Line EcoStruxure Building Operation Environment EasyLogic Controller SpaceLogic Advanced, Pro, and Pro Plus Controllers Cause The documentation states that EasyLogic Controllers can be used as Native BACnet MS/TP devices.  Configuration of these devices must be performed using their respective supported Building Operation versions, i.e., EBO 2022 and above.  There are no guidelines on whether they can be used as a third-party BACnet device in Building Operation 3.2.    Resolution EasyLogic controllers can be used as BACnet MS/TP third-party party devices in Building Operation 3.2 since the EasyLogic range of RP and MP controllers and RP-IO I/O modules natively communicate using the BACnet MS/TP protocol.   What MUST be understood before taking this approach is that there is no automatic conversion when migrating the site (and devices) to later EBO versions that support these devices natively. After the upgrade, the controller must be deleted from the database and then hosted as a native EBO controller.   During this process, some programming may be lost. This risk may be mitigated by creating Custom Types for the application once it has been engineered in EBO 2022 (or higher) for future-proofing the site for upgrades.     Furthermore, the SpaceLogic Controller Range that supports native BACnet MS/TP (via the use of an RS-485 Adapters) can be configured in the same fashion as described for the EasyLogic range.   Refer to Hardware Overview for further specifics for each product line. 

Issue Using a USB - serial lead to SDCU a controller. Product Line Satchwell Sigma Environment Satchwell Sigma Controllers SDCU Cause My Laptop does not have a serial port.  Can a  USB - serial lead be used to SDCU a controller. Resolution A USB - serial RS232 can be used. Plug the lead in to the laptop. For 1st time use, install the driver that comes with the lead. Goto My Computer > View System Information > Hardware > Device Manager > Ports and check the port number assigned (this may change each time the lead is plugged). Use the SDCU lead and plug this between the USB - serial lead and the controller. Open SDCU utility and set the port to that seen in item 3. Configure controller. Pinouts for the SDCU cable is as follows:

Issue Rehosting is defined as the process of moving a license from one machine to another. Is there a limit to the number of rehosts allowed per year? Product Line EcoStruxure Building Operation,TAC Vista Environment Building Operation Licensing Cause Re-hosting means that the license bindings to the physical hardware or its substitutes on a Virtual Machine are moved i.e. the host ID is changed. This can be required if the license is moved to a new computer or Virtual Machine.  A maximum of 4 license re-hosts are allowed in 12 months. Resolution If the re-hosting limit is exceeded and further re-hosting is justified and necessary, the policy can be overridden by Product Support. When contacting support please provide the entitlement details so that the license policy can be overridden.

Issue Looking in the controller error log, what does this error indicate and how do I troubleshoot it? 0x00006c0e 0x00002600 0x020a8536 0x00000000 0x00000000 error transmitting (LAN_ERR_TRANSMIT_ERROR) Product Line Andover Continuum Environment Continuum Controllers ControllerErrorLogTool error log report Cause This error can be the result of comms buffers being too full to transmit data to the LAN. Resolution Check the following: Check the scan rate of the controller to see if it is high. If high (above 1.0 scans/sec), stop programs to see which may be causing problems. Are there a lot of remote points being read or written from/to this controller? Try minimizing this traffic by limiting the number of points per program line, set COV Increment values, etc... If writing to 3rd party controllers, check how often your programs are doing this. Are they being sent each scan or only once when the value is required? Many BACnet writes per second can saturate the communications buffers and cause communications bottlenecks. Run a Wireshark capture by mirroring the controller's NIC card. This will show the traffic that is making it to the controller's NIC. See if there is traffic from 1 or more IP addresses that could be affecting the system and eliminate or reduce that traffic.

Issue Why is "B" shown in the Concurrent license feature list in the License Server Interface (http://localhost:8888) Dashboard?   Product Line EcoStruxure Building Operation Environment Building Operation License Server Cause The Flexera framework requires at least 1 licensed feature to be present when installing a license server for it to start correctly. In this phase there aren't any licensed features so a dummy feature is created. Resolution It can be ignored as it is just a dummy license used for the installation.

Issue No official internet download available unless you have user name and password access to Schneider Electric websites. Product Line Satchwell MicroNet Environment VisiSat Engineering Guide  Installation and User Guide 1.2 2.1  Cause Not available for download online Resolution Further information regarding this object can be found in the VisiSat help file and engineering guide. VisiSat V1.2 Engineering Guide This document provides details for IAC 400, IAC 420, IAC 600 and IAC Touchscreen configuration. VisiSat V2.1 (185) Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 (196) Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 Installation and User's Guide VisiSat V2.1 data sheet VisiSat V2.1 Release note Related Articles: MicroNet 100 series controller MLi's and Data sheets MicroNet 50 series controller MLi's and Data sheets Where can VisiSat software and license be purchased and what Version/Build is supplied?

Issue Trend Chart shows dotted line across the screen instead of expected chart data. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause Chart is waiting for a new record possibly caused by incorrect time in the Enterprise/Automation Server Resolution When waiting for a new record, the trend chart draws a dotted line (1) from the last recorded value and forward.  When a new value is recorded, the dotted line between the last and the new record is replaced by a solid series of lines.  Please see Trend Charts. Check the start time (2) and end time (3) period being observed in the chart includes data readings.  Additionally, ensure the Network Time is set appropriately .    

Issue When installing Building Operation software i.e. License Administrator, Workstation, etc. the following error may show: "This software requires .NET Framework version 4.7.2" Product Line EcoStruxure Building Operation Environment Building Operation installers Microsoft .NET Framework Cause Building Operation requires .NET Framework 4.7.2 or greater to install and function Resolution Most Windows machines have the latest version of Windows installed and updated for security reasons. If for some reason an older version of Windows hasn't been updated then it may show the error until .NET has been updated.   Here is a Microsoft article that shows how to determine what version of the .NET Framework is installed on the Windows PC. How to: Determine which .NET Framework versions are installed There are several methods, this is the registry method:   Windows 10 version 20H2 includes 4.8 as part of its default components. It is recommended to upgrade Windows to this version or greater.   Once the version of .NET Framework is upgraded, the error dialog will no longer appear

Issue An alarm is configured to be triggered by an event and when the event occurs, the Sound Effect (.wav) file configured for the alarm does NOT sound. Playing the .wav file on the PC outside of Access Expert works and it also works within the Access Expert Sound Effects Window.  Product Line EcoStruxure Access Expert Environment Access Expert Hosted v3 Cause The site IT may have blocked one or more ports Resolution Ensure that the Sound effect can be played from the Sound Effects window in Access Expert. If not, test the .wav file(s) in a different program i.e. Windows Media Player to make sure the PC can play sound files. Windows contains quite a few standard .wav files that can be used to test and they are located in the  C:\Windows\Media folder.   If all the above steps work then ensure that these ports below are not blocked as they are needed for Access Expert to function. download.feenicshosting.com tcp/443 keepevents.feenicshosting.com tcp/443 ocsps.ssl.com tcp/80 crls.ssl.com tcp/80 keepapi.feenicshosting.com tcp/443 connect.feenics.com tcp/443

Issue Values from a third party BACnet device display the question mark character (?) instead of the correct engineering unit. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise/Automation Server Building Operation Workstation Third party BACnet device Cause The BACnet Standard revisions support a list of engineering units as enumerations, as shown in the extract below: - Enumeration Unit Unit type 0 square-meters Area 1 square-feet Area 2 milliamperes Electrical 3 amperes Electrical …. …. …. The question mark (?) placeholder is used when Building Operation reads an unknown BACnet unit enumeration identifier.  It is either a unit from a later revision of the standard, that has not been implemented by Building Operation yet, or it is a unit that is proprietary to the devices vendor. Resolution Based on different BACnet revisions, Building Operation can interpret the enumeration of units but proprietary units may not be handled correctly since these can vary by vendor, model and even the software version.   Any lookup is specific to the vendor, model and software version. The vendor of the third party equipment should be approached to modify their implementation according to the BACnet standard.  Additionally please see Points from an MPM display ? 

Issue DHCP server is required to assign addressing to IP devices Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series Jace 8000 I/A Series ScheniderMPx Modules Building Operation Multi-purpose VAV  Building Operation Multi-purpose Controller Building Operation Room Controller (RPC) 24 V Building Operation IP-IO Cause When working with the SchneiderMPx modules for engineering Spacelogic devices, the Jace can be used as a DHCP server for the field devices. Resolution This video discusses how to; - Configure the second IP network port for DHCP server use - Add an additional IP Port to the Jace station  

Warning COMPLEX PROCEDURE REQUIRED. The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance. Issue In some situations, when doing a learn on the CX/BCX controller, the learn process aborts and an error prompt pops up, "Can not learn this controller, it contains an unknown model number." Product Line Andover Continuum Environment Cyberstation CX/BCX I2/B3 Cause Learn process has been executed more than once and at least one has not completed. Some controllers that reside in the CX/BCX have not been cleared and have a duplicate infinetID with some controller in the database. Reloading the CX/BCX controller will indicate which controller has the duplicate InfinetID. Resolution It is recommended to create I2/B3 controllers manually (not by learn) to avoid this problem. If this problem happens: Open the BCX/CX controller and click "reset" Reload BCX/CX controller, from the distribution properties window to find out which controller has the duplicated InfinetID Go to the Continuum Explorer, right click the i2/B3 controller which has the duplicated InfinetID and then select "send to text file" Open the text file, change the infinetID for this controller to another number that does not exist in the database. Delete the i2/B3 controller which has the duplicated ID and import the text file. Reload the CX/BCX controller, there will be no more error. Do learn again on the commport of BCX/CX controller, that should execute successfully. For any other installation issues that also result in this error, please refer to Unknown model number error when learning I2/b3 device

Issue How to control an output with one or more inputs. Product Line EcoStruxure Security Expert Environment Security Expert Cause Unsure how to program one or more inputs to directly control an output. Input Control Output Resolution The below guide details how to use an Input to activate an Output on Security Expert and SP-C-WEB systems. An output can be assigned to the Input Type and to the Input allowing many to one and one to many configurations.   In order for an Input to activate an Output it needs two things: To be inside an always armed area - This can be an Automation/Dummy area with its only purpose being to activate the output. To have an Input Type that tells it to activate an Output   Single/Multiple Input Activating the same Output If one or more inputs are required to activate the same output, this output can be defined by the input type. The below is a simple scenario where when the Input turns ON the Control Output turns ON, when the Input turns OFF the Control Output turns OFF. Other types of output activations can be configured if required. Creating the Area Navigate to Programming > Areas Add a new area and name it Automation Area, set the Entry and Exit Delay Times to 0. All other settings can be left default. Creating the Input Type Navigate to Programming > Input Types. Create a new Input Type Set the Control Output to the required output Under Options 2 enable the required control options for your scenario e.g. to have the output follow the input exactly enable Activate Control Output on Alarm and Deactivate Control Output on Restore. To have the output activate for a time simply enable Activate Control Output on Alarm and set the Activation Time under the General tab of the Input Type Menu (Control Output Time) For more details on the option see The difference between using "Control Output" and "Input Control Output" Set any other options that may be required Configuring the Input Navigate to Programming > Inputs select the Input and set the following: Set the Area to the Automation Area created in Step 1 Set the Input Type to the Input Type created in Step 2 Testing Check for any related health status messages that need to be resolved Arm both portions of the Area Activate the Input to confirm Output Activates   Multiple Inputs Activating Different Outputs When multiple inputs are required to activate different outputs, one input type can be used and the outputs can be defined at each input. The below is a simple scenario where when the Input turns ON the Control Output turns ON, when the Input turns OFF the Control Output turns OFF. Other types of output activations can be configured if required. Creating the Area Navigate to Programming > Areas Add a new area and name it Automation Area, set the Entry and Exit Delay Times to 0. All other settings can be left default. Creating the Input Type Navigate to Programming > Input Types. Create a new Input Type Under 'Options 3' enable the required control options for your scenario. e.g. to have the output follow the input exactly enable Activate Input Control Output on Alarm and Deactivate Input Control Output on Restore. To have the output activate for a time simply enable Activate Input Control Output on Alarm and set the Activation Time at the Output itself For more details on the option see The difference between using "Control Output" and "Input Control Output" Set any other options that may be required Configuring the Input Navigate to Programming > Inputs select the Input and set the following Set the Control Output to the appropriate Output Set the Area to the Automation Area created in Step 1 Set the Input Type to the Input Type created in Step 2 Testing Arm both portions of the Area Activate the Input to confirm Output Activates

Issue "Access Denied - Invalid Card Format" in live monitoring when the Door Relocks There is no error when the card is presented and the door unlocks normally Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause There is some type of electromagnetic interference affecting the reader Resolution There are at least 2 different situations where this has been observed: 1. When using entry and exit readers that are very close together 2. A strong LED light that was close to an entry reader. In this case, there was no exit reader   The resolutions are to move/remove the device causing the interference or in the case of the LED light to ground the shield wire of the reader to the panel. This stopped the error from happening.

Issue Is EBO External Log Storage with PostgreSQL and TimescaleDB tested on Linux? Product Line EcoStruxure Building Operation Environment Building Operation Timescale Database Cause Need to install External log storage with PostgreSQL on Linux. Resolution Quality assurance testing has been performed by Schneider Electric with TimescaleDB and PostgreSQL installed natively in Windows enviroment. Other deployment scenarios have not been tested by Schneider Electric. For tested Windows versions, check: Information Technology System Planning Guide

Issue When trying to connect to a Controller via FTP or Telnet the connection is failing even with known working usernames and passwords. Cannot ping controller after upgrade to 4.3.x Product Line EcoStruxure Security Expert Environment SP-C-Web SP-C SP-ACX SP-AC1 Cause When connecting with FTP via an application such as Filezilla the error 'Bad username/password' is returned. Via Telnet the error is simply 'Logon Incorrect' and the connection once again fails to complete    Resolution FTP and Telnet have been intentionally disabled on the Controllers for Cyber Security purposes and will not be possible to use from firmware version 2.08.1234.  Please see firmware release notes version 2.08.1234. As mentioned in the Controller firmware release notes version 2.08.1018, Ping is disabled by default and can be re-enabled via Controller Commands: EnablePing = true