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Issue Install Power Monitoring Expert 2021

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Dicky_SE
Cadet
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297

Issue Install Power Monitoring Expert 2021

Hello Guys, I have some issues when try to installing Power Monitoring Expert 2021. Error on step Start Service and Verivy Registered Service. 

 

Request: StartServices fail at function call: StartInstalledServices in broker: BrokerFragments\ServiceManager.broker.xml

 

Request: VerifyServicesRunning fail at function call: VerifyInstalledServices in broker: BrokerFragments\ServiceManager.broker.xml

 

please everyone help.

2 Replies 2
Dicky_SE
Cadet
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294

Re: Issue Install Power Monitoring Expert 2021

ERROR PME.pngScreenshot 2022-07-29 134954.pngScreenshot 2022-07-29 135016.pngScreenshot 2022-07-29 135040.png

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Charles_Murison
Picard Picard
Picard
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241

Re: Issue Install Power Monitoring Expert 2021

Hello @Dicky_SE 

 

Error message is service timed out trying to start, are you able to start this service manually? If not recommend you contact technical support to troubleshoot this and start a case. Be sure to try starting the service, wait 5 minutes, then take a diagnostic tool snapshot of your system to send to tech support.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
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