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AS offline icon appear

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nizar_iannai_co
Crewman
Crewman
3
2316

AS offline icon appear

Hi,

 

I am facing an issue on my AS. I am restoring my ES, which was successfully restored but my AS appear to be offline.

 

I notice at Device Administrator the it indicate "wrong logon" . I put the logon password, which is the same as workstation password.

 

I was also facing problem to communicate my AS thru LAN cable at Device Administrator. 

Connecting using USB was ok & i could ping my AS thru LAN.

 

Please see attached pictures.

Really appreciate your help.

 

Thanks

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3 Replies 3
Omaelk
Administrator Administrator
Administrator
0 Likes
0
2289

Re: AS offline icon appear

Hello @nizar_iannai_co , check this link: https://community.exchange.se.com/t5/Knowledge-Base/Planning-for-Continuum-LAN-Upgrade/ta-p/8105

 

If it's not helping, I add @AdamSteele to this thread, he should be able to help you! 

 

PS: do not hesitate to check the Knowledge base & use the global search bar to see if your issue was already raised before 

 

ikechukwum_bass
Lieutenant
Lieutenant
0 Likes
1
96

Re: AS offline icon appear

Hi Nizar, i am having similar issue. did you later get help?

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Omaelk
Administrator Administrator
Administrator
0 Likes
0
65

Re: AS offline icon appear

Hello @ikechukwum_bass , as an Building & Residential Partner EcoXpert, you have access to the private community EcoStruxure Building Operation. I invite you to post your issue here to get support from our experts. 

 

Thank you 

 

Oma

Community Management Team

Tags (1)