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Service by SE

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Mobius_apc
Ensign
Ensign
0 Likes
1
115

Service by SE

A couple of weeks ago, my BR1500MS blew out with a loud pop, followed by an acrid odour.  I contacted SE support, had a chat giving details and front panel readings, and the next day a replacement BR1500MS2 was shipped under warranty.  In just over a week, the replacement unit was installed and running.  I don't know whether the replacement unit is refurbished or new, but it certainly has the appearance of being a brand new unit, complete with cables, manual, etc.  So that's my excellent experience with APC/SE support.

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Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
85

Re: Service by SE

@Mobius_apc 

 

Thank you for the positive review!

See Answer In Context

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1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
86

Re: Service by SE

@Mobius_apc 

 

Thank you for the positive review!

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