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Firmware distribution does not match target device platform...

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

pompfe
Cadet
0 Likes
2
523

Firmware distribution does not match target device platform...

Hi,

 

when I saw the problems with the batteries I thought it would also be the right time to update firmwares.

 

One UPS got a AP9630 and the other a AP9631.  Both seem to have the same firmware file named "apc_hw05_aos708_sumx708_bootmon109.exe".  Currently we are still running SUMX 6.5.0, AOS 6.5.0 and Boot Monitor 1.0.8 on both of them.

 

When I run the upgrade utility I get these messages on both UPS:

 

[Date-Time]  Unable to update device IP with Boot Monitor, stopping all further processing of this device!

[Date-Time]  Uploading firmware file 1 of 3: Boot Monitor to IP, please wait...

[Date-Time]  Firmware distribution does not match target device platform; this could be due to a corrupt distribution.

[Date-Time]  NMC Firmware Update Utility v1.0.4 initialized.

 

Am I using the wrong firmware version?  This is the version that I found and I believe that this is for a AP9630 in a SMT3000RMI2U and a AP9631 in a SMX3000RMHV2U (web site said it is for Smart-UPS and Galaxy 3500).  Am I wrong?  What else might have happend here?

 

The firmware for the SMX3000RMHV2U is UPS 07.4 (ID1003) and for the SMT3000RMI2U it is UPS 09.3 (ID18).  Are these the actual versions or should I upgrade these, too?  Where do I get updated firmware from?  I did not find any.

 

Thanks a lot!

pompfe

 

2 Replies 2
regs
Cadet
0 Likes
0
437

Re: Firmware distribution does not match target device platform...

I have the same issue but across 20 UPS I only have 3 or 4 that have the issue. They are the same model and hardware revision (AP9630) and I'm using apc_hw05_aos708_sumx708_bootmon109) and some can update and others cannot. Very strange. Did you find a solution?

Tags (1)
regs
Cadet
0 Likes
0
434

Re: Firmware distribution does not match target device platform...

After comparing configs, I found it was because the protocol selected for updates was disabled on device in question. After switching the protocol (or enabling the protocol in the NMC2) the updates proceeded. Make sure you have FTP/SCP connectivity using an external client or checking the config before trying the update utility. Hope this helps.

Tags (1)