unable to download firmware upgrades

[BillP]

This question was originally posted by bob on APC forums on 10/10/2018

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Hello everybody,

I'm facing an issue to download a firmware upgrades for AP7953.

https://www.apc.com/shop/uk/en/products/Rack-PDU-Switched-Zero-U-32A-230V-21-C13-3-C19/P-AP7953#soft...

When I click on Switched & Metered Rack Power Distribution Unit Firmware Revision 3.9.2 => download

there is a timeout on this url => ftp://ftp.apc.com/restricted/hardware/nmcard/firmware/rpdu/392/apc_hw02_aos392_rpdu392.exe

Could you share with me this executable please "apc_hw02_aos392_rpdu392_exe" ?

Regards.

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 10/10/2018

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See attachment to the post. (I had to put the .exe in a .zip)

Also, in case of the URL working but prompting for a password, you can use jupiter as the password and Pl@n3t#5 as password.

[Davidew98]

I have a AP7932 Rack PDU with AOS 3.9.2 & RPDU 3.9.2.

I saw info that there is a new firmware for AP79xx series but can't find it on the website. It looks as if the latest firmware for AP78xx & AP79xx is AOS 3.9.4 & RPDU 3.9.3 according too this document: https://download.schneider-electric.com/files?p_File_Name=990-3571E_EN.pdf&p_Doc_Ref=990-3517_EN&p_e...

When you put in AP7932 in the site it doesn't show any firmware.

When you put in AP79XX firmware in the search box at top you get firmware files but only up to 3.9.0.

When you put in PDU firmware in the search box at top you get 3.9.2 firmware

I can't find a way to get 3.9.3 or 3.9.4. I tried to access the ftp.apc.com or ftp.apcc.com sites but they ask for a password, I've tried jupiter and that did not work.

Is AOS 3.9.4 & RPDU 3.9.3 the latest for HW02 AP78xx & AP79xx PDUs

[TonKei]

Hello David

I searched a bit, but was not able to find the latest version of the firmware for the AP78xx units on the web pages.

But, I managed to find it elsewhere and I have made a download link available via BOX here:

-> https://schneider-electric.box.com/s/yuyo21jhdyyg67tdmjrz9jgdzsnewl8i 

The link will be active until end of February - 2022

BR

/Tonny

[Davidew98]

Found the download link from another post on this forum: https://www.apc.com/us/en/faqs/FA410359/

Weird they're not linking them to the devices when you search for firmware for a device on the site!

[M15T4B]

Does anyone have a working download link or the firmware file? The BOX links seems to be removed/expired.

Thank you

[JonPro]

Hi @M15T4B 

You may refer to the link provided below if you are looking for the rPDU v3.9.2 firmware for the 1st Generation PDUs with network management cards.

Switched & Metered Rack Power Distribution Unit Firmware Revision 3.9.2 - SFRPDU392 

[M15T4B]

Thanks for the quick reply @JonPro but I was looking for the AP78xx & AP79xx is AOS 3.9.4 & RPDU 3.9.3 Firmware in the BOX link above. That seems to patch a vulnerability but is nowhere to be found besides an article with a dead link above https://www.apc.com/us/en/faqs/FA410359/

[JonPro]

Can you DM me your email address @M15T4B ?

[M15T4B]

DM Sent

[JonPro]

Please check your Inbox for the download link.

[Davidew98]

Please have this file uploaded, linked, and keyworded correctly on the website so it can be searched for and downloaded!

[JonPro]

Hi @Davidew98 

I am sorry for the inconvenience this has caused.  I am going to relay this to our Web Team, if you are in need of the firmware file kindly send me your email address through DM.