Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

unable to download firmware upgrades

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • unable to download firmware upgrades
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 01:26 AM . Last Modified: ‎2024-03-18 11:29 PM

0 Likes
18
4487
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 01:26 AM . Last Modified: ‎2024-03-18 11:29 PM

unable to download firmware upgrades

Hello everybody,

I'm facing an issue to download a firmware upgrades for AP7953.

https://www.apc.com/shop/uk/en/products/Rack-PDU-Switched-Zero-U-32A-230V-21-C13-3-C19/P-AP7953#soft...

When I click on Switched & Metered Rack Power Distribution Unit Firmware Revision 3.9.2 => download

there is a timeout on this url => ftp://ftp.apc.com/restricted/hardware/nmcard/firmware/rpdu/392/apc_hw02_aos392_rpdu392.exe

Could you share with me this executable please "apc_hw02_aos392_rpdu392_exe" ?

Regards.

Labels
  • Labels:
  • Racks, Rack Accessories, & Cooling
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 01:27 AM . Last Modified: ‎2024-03-18 11:29 PM

0 Likes
3
4485
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 01:27 AM . Last Modified: ‎2024-03-18 11:29 PM

See attachment to the post. (I had to put the .exe in a .zip)

Also, in case of the URL working but prompting for a password, you can use jupiter as the password and Pl@n3t#5 as password.

See Answer In Context

Attachments
apc_hw02_aos392_rpdu392.zip
Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 18
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 01:27 AM . Last Modified: ‎2024-03-18 11:29 PM

0 Likes
3
4486
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 01:27 AM . Last Modified: ‎2024-03-18 11:29 PM

See attachment to the post. (I had to put the .exe in a .zip)

Also, in case of the URL working but prompting for a password, you can use jupiter as the password and Pl@n3t#5 as password.

Attachments
apc_hw02_aos392_rpdu392.zip
Reply

Link copied. Please paste this link to share this article on your social media post.

Davidew98
Crewman Davidew98
Crewman

Posted: ‎2022-01-18 10:31 AM

In response to BillP
0 Likes
2
4459
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-01-18 10:31 AM

I have a AP7932 Rack PDU with AOS 3.9.2 & RPDU 3.9.2.

 

I saw info that there is a new firmware for AP79xx series but can't find it on the website. It looks as if the latest firmware for AP78xx & AP79xx is AOS 3.9.4 & RPDU 3.9.3 according too this document: https://download.schneider-electric.com/files?p_File_Name=990-3571E_EN.pdf&p_Doc_Ref=990-3517_EN&p_e...

 

When you put in AP7932 in the site it doesn't show any firmware.

When you put in AP79XX firmware in the search box at top you get firmware files but only up to 3.9.0.

When you put in PDU firmware in the search box at top you get 3.9.2 firmware

I can't find a way to get 3.9.3 or 3.9.4. I tried to access the ftp.apc.com or ftp.apcc.com sites but they ask for a password, I've tried jupiter and that did not work.

 

Is AOS 3.9.4 & RPDU 3.9.3 the latest for HW02 AP78xx & AP79xx PDUs

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

TonKei
Lieutenant TonKei Lieutenant
Lieutenant

Posted: ‎2022-01-18 09:02 PM

In response to Davidew98
0 Likes
1
4453
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-01-18 09:02 PM

Hello David

 

I searched a bit, but was not able to find the latest version of the firmware for the AP78xx units on the web pages.

But, I managed to find it elsewhere and I have made a download link available via BOX here:

-> https://schneider-electric.box.com/s/yuyo21jhdyyg67tdmjrz9jgdzsnewl8i 

 

The link will be active until end of February - 2022

 

BR

/Tonny

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Davidew98
Crewman Davidew98
Crewman

Posted: ‎2022-01-19 04:34 AM

In response to TonKei
0 Likes
0
4447
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-01-19 04:34 AM

Found the download link from another post on this forum: https://www.apc.com/us/en/faqs/FA410359/

 

Weird they're not linking them to the devices when you search for firmware for a device on the site!

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

M15T4B
M15T4B
Cadet

Posted: ‎2023-01-08 04:47 PM . Last Modified: ‎2023-01-08 04:53 PM

0 Likes
5
3788
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-08 04:47 PM . Last Modified: ‎2023-01-08 04:53 PM

Does anyone have a working download link or the firmware file? The BOX links seems to be removed/expired.

Thank you

Reply

Link copied. Please paste this link to share this article on your social media post.

JonPro
Commander JonPro Commander
Commander

Posted: ‎2023-01-08 04:59 PM

In response to M15T4B
0 Likes
4
3786
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-08 04:59 PM

Hi @M15T4B 

 

You may refer to the link provided below if you are looking for the rPDU v3.9.2 firmware for the 1st Generation PDUs with network management cards.

 

Switched & Metered Rack Power Distribution Unit Firmware Revision 3.9.2 - SFRPDU392 

Reply

Link copied. Please paste this link to share this article on your social media post.

M15T4B
M15T4B
Cadet

Posted: ‎2023-01-08 05:19 PM

In response to JonPro
0 Likes
3
3784
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-08 05:19 PM

Thanks for the quick reply @JonPro but I was looking for the AP78xx & AP79xx is AOS 3.9.4 & RPDU 3.9.3 Firmware in the BOX link above. That seems to patch a vulnerability but is nowhere to be found besides an article with a dead link above https://www.apc.com/us/en/faqs/FA410359/

 

Reply

Link copied. Please paste this link to share this article on your social media post.

JonPro
Commander JonPro Commander
Commander

Posted: ‎2023-01-08 05:27 PM

In response to M15T4B
0 Likes
2
3783
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-08 05:27 PM

Can you DM me your email address @M15T4B ?

Reply

Link copied. Please paste this link to share this article on your social media post.

M15T4B
M15T4B
Cadet

Posted: ‎2023-01-08 06:30 PM

In response to JonPro
0 Likes
1
3780
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-08 06:30 PM

DM Sent

Reply

Link copied. Please paste this link to share this article on your social media post.

JonPro
Commander JonPro Commander
Commander

Posted: ‎2023-01-08 06:35 PM

In response to M15T4B
0 Likes
0
3779
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-08 06:35 PM

Please check your Inbox for the download link.

Reply

Link copied. Please paste this link to share this article on your social media post.

Davidew98
Crewman Davidew98
Crewman

Posted: ‎2023-01-09 04:31 AM

0 Likes
1
3756
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-09 04:31 AM

Please have this file uploaded, linked, and keyworded correctly on the website so it can be searched for and downloaded!

Reply

Link copied. Please paste this link to share this article on your social media post.

JonPro
Commander JonPro Commander
Commander

Posted: ‎2023-01-10 12:21 AM

In response to Davidew98
0 Likes
0
3743
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-10 12:21 AM

Hi @Davidew98 

I am sorry for the inconvenience this has caused.  I am going to relay this to our Web Team, if you are in need of the firmware file kindly send me your email address through DM.

Reply

Link copied. Please paste this link to share this article on your social media post.

RichardBerg
RichardBerg
Cadet

Posted: ‎2024-02-24 11:05 AM

0 Likes
0
2468
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-02-24 11:05 AM

No sign of a working download link for v3.9.4 at any of the above 😞

 

Will DM @JonPro now...

Reply

Link copied. Please paste this link to share this article on your social media post.

RichardBerg
RichardBerg
Cadet

Posted: ‎2024-02-24 11:22 AM

0 Likes
0
2468
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-02-24 11:22 AM

DM feature on this forum is no longer enabled, it seems.  Instead tagging others who've received the file @Davidew98 @M15T4B @TonKei 

 

My email is ars@richardberg.net

Reply

Link copied. Please paste this link to share this article on your social media post.

Carl.Green
Carl.Green
Cadet

Posted: ‎2024-10-04 11:19 AM

0 Likes
0
1514
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2024-10-04 11:19 AM

Can I put a bump on this thread for a download link to this firmware version please? Thanks

Reply

Link copied. Please paste this link to share this article on your social media post.

senbax
senbax
Cadet

Posted: ‎2025-01-19 03:28 AM

0 Likes
0
813
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2025-01-19 03:28 AM

Please, just upload the firmware somewhere with no expiration date.

Reply

Link copied. Please paste this link to share this article on your social media post.

RichardBerg
RichardBerg
Cadet

Posted: ‎2025-01-22 08:24 AM

0 Likes
0
747
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2025-01-22 08:24 AM

Upon further reflection, I don't think this is worth pursuing.  Even with the latest firmware, the device's cryptography is woefully out of date and shouldn't be trusted.  You're going to need to firewall it off from your main network regardless, so you may as well make it easy on yourself by leaving the security features turned off. 

Reply

Link copied. Please paste this link to share this article on your social media post.

Davidew98
Crewman Davidew98
Crewman

Posted: ‎2025-04-02 04:34 AM

0 Likes
0
267
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2025-04-02 04:34 AM

Here is the latest firmware update aos394 and rpdu393. It says 393 but I think this is 394:  https://www.se.com/us/en/download/document/APC_RPDU_393_EN/ 

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of