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"time on battery" reported incorrectly

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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agnxnetworks_apc
Ensign
Ensign
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7
364

"time on battery" reported incorrectly

This was originally posted on APC forums on 1/9/2012


the attached screenshot says it all...

I have not had 7 days worth of outages.

I did a self test and it says it's fine....

is my ups ok? or is it the software that's a little wonky?

thank you very much for your assistance!

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agnxnetworks_apc
Ensign
Ensign
0 Likes
0
364

Re: "time on battery" reported incorrectly

This was originally posted on APC forums on 1/12/2012


its 3.0.0.1

also if there is no way to reset the data would you please pass the suggestion to the developers of the software to include that in the next version?

That would be excellent!

Message was edited by: agnxnetworks

See Answer In Context

7 Replies 7
BillP
Administrator Administrator
Administrator
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364

Re: "time on battery" reported incorrectly

This reply was originally posted by Angela on APC forums on 1/9/2012


silly question but hear me out - may i ask how you have not had 7 days of outages within a 4 week timeframe? keep in mind it can transfer to battery in the middle of the night or for power fluctuations, not necessarily when the power goes out completely.

agnxnetworks_apc
Ensign
Ensign
0 Likes
0
364

Re: "time on battery" reported incorrectly

This was originally posted on APC forums on 1/10/2012


I've had the unit since dec 19th.

if this is really true then we have more power events then I thought!

but the thing is if the outage happened my husband's computer is not on a UPS and it was still on.

wierd....

I never thought our power quality was that bad though. I have it at medium sensitivity

voltages are set up at 88 at the low end and 139 on the high end.

I just really wanna make sure this is not a bug in the software.

Thank you very much for the reply!

BillP
Administrator Administrator
Administrator
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0
364

Re: "time on battery" reported incorrectly

This reply was originally posted by Angela on APC forums on 1/10/2012


ahh i see..can you reset the data and see if it does it again? if so, then we look further. i agree, it seems unlikely that if you have another computer that doesnt turn off, your UPS probably didnt go to battery but it could be possible if the voltage just dipped low and your UPS went on battery to get you closer to 120v versus a lower value of 75 or something. some PC power supplies might be able to handle the lower voltage and not turn off - i am not 100% sure.

agnxnetworks_apc
Ensign
Ensign
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0
364

Re: "time on battery" reported incorrectly

This was originally posted on APC forums on 1/11/2012


how do i reset the data?

do I shut down the service and delete the log file? or can I just stop the datasrv.exe process and delete the log file?

agnxnetworks_apc
Ensign
Ensign
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0
364

Re: "time on battery" reported incorrectly

This was originally posted on APC forums on 1/11/2012


also I am having extreme HDD activity with datasrv.exe as well!

800 some page fault delta.....

I killed that process does it have any ill effects???

BillP
Administrator Administrator
Administrator
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0
364

Re: "time on battery" reported incorrectly

This reply was originally posted by Angela on APC forums on 1/11/2012


honestly, i didnt look and thought there was an option to reset the data.

also, datasrv is the process that deals with energy usage. what version of PCPE are you using? this would be listed under the About section on the left - we fixed some "noisy drive" issues in 3.0.0.1 so if you are using 3.0, we can try 3.0.0.1 to see if that is what you are hearing. if you have to upgrade to 3.0.0.1, that will reset the data. if not, let me know and ill see if there is any other way to manually reset the data. i honestly thought there was a button to clear it, my apologies.

agnxnetworks_apc
Ensign
Ensign
0 Likes
0
365

Re: "time on battery" reported incorrectly

This was originally posted on APC forums on 1/12/2012


its 3.0.0.1

also if there is no way to reset the data would you please pass the suggestion to the developers of the software to include that in the next version?

That would be excellent!

Message was edited by: agnxnetworks