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powerchute fails authentication with NMC

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
zukic_apc
Ensign
Ensign
0 Likes
2
466

powerchute fails authentication with NMC

This was originally posted on APC forums on 8/19/2016


hi all

im trying to setup powerchute but the authentication with the NMC keeps failing
i get the following error

The security details provided do not match the settings on NMC(s): xx.xx.xx.xx
im using the default username and password, apc/apc
and the authentication phrase has been set correctly on the NMC and then added to powerchute.
the authentication phrase was set under configuration -> sync control
i assume this is the only place it needs to be set?

i can browse to both NMC and powerchute management pages.
here is the NMC details
Model: Smart-UPS SRT 5000
SKU: SRT5KRMXLI
Firmware Revision: UPS 04.0 (ID1013)
Manufacture Date: 14.10.2015
Hardware Factory
   
Model Number: AP9537SUM
Hardware Revision: 05
Manufacture Date: 10/05/2015
MAC Address:
Management Uptime: 0 Days 0 Hours 14 Minutes

Powerchute details

PowerChute Network Shutdown 4.1.0 Build 6428

any ideas why this isnt working?
let me know if you need any more details
appreciate any help
thanks!

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
466

Re: powerchute fails authentication with NMC

This reply was originally posted by Angela on APC forums on 8/19/2016


You're welcome!

See Answer In Context

2 Replies 2
zukic_apc
Ensign
Ensign
0 Likes
0
467

Re: powerchute fails authentication with NMC

This was originally posted on APC forums on 8/19/2016


awesome!

yep that did the trick... thanks!

BillP
Administrator Administrator
Administrator
0 Likes
0
467

Re: powerchute fails authentication with NMC

This reply was originally posted by Angela on APC forums on 8/19/2016


You're welcome!