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low Runtime Remaining Smart-UPS RT 8000 XL

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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momentumdistribution_apc
Crewman
Crewman
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10
637

low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/24/2017


Hi There

We have a low run time remaining of  11min

Here are the other value given :

The load of the server isn't much about 16% but I only have   11  remaining which I think should be a lot more then that ??

I did a calibration test but still the remaining minutes are still the same can you help?

thanks 

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momentumdistribution_apc
Crewman
Crewman
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0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/30/2017


I just called scheider electric and they are gonne send me new battery ( again) those i received might be a bad set so once i received it i will gave them 24h charges and let you know if that fix my problem, thanks for the help 

See Answer In Context

10 Replies 10
BillP
Administrator Administrator
Administrator
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637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This reply was originally posted by Allen on APC forums on 1/24/2017


Hello Sir,


Good day to you. There are few reason why you will encounter such problem. You can reference to this article:

http://www.apc.com/us/en/faqs/FA157077/.

momentumdistribution_apc
Crewman
Crewman
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/24/2017


thanks for the reply

so you say if

Light load accuracy- The estimated runtime values quoted on the web are based on an algorithm which tends to be less accurate for light loads and long runtime applications.

my load is too loght  the ups will be less accurate ? so i should put some more  load to it ??

BillP
Administrator Administrator
Administrator
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0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This reply was originally posted by Allen on APC forums on 1/24/2017


That would be one thing we you can try. Also have you ever replaced the batteries of the UPS? If you did, when was the last time?

momentumdistribution_apc
Crewman
Crewman
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/24/2017


I just try to add some more loads but the minutes are decreasing to 6   min !!!

I change the battery in 2012-06-01

momentumdistribution_apc
Crewman
Crewman
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/26/2017


I have ordered a new sets of battery wich i change and still i have 11 min left with 16% load , can you help please ????

momentumdistribution_apc
Crewman
Crewman
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/27/2017


can anybody help please ????

voidstar_apc
Janeway
Janeway
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/27/2017


Did you perform a runtime calibration on the new battery?

After the battery has charged for 8 hours, I would unplug the UPS and see how long it runs your load. We'll call that "actual runtime." Then let it recharge and compare the actual runtime with the new estimate. I would also try comparing with the advertised runtime for the SRT8000XL, but I don't see the specs on APC's website anymore.

momentumdistribution_apc
Crewman
Crewman
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/27/2017


yes i did full calibration and self test with the new battery  still with the load at 20% i have 5 min left 

voidstar_apc
Janeway
Janeway
0 Likes
0
637

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/27/2017


Alright. It'll be interesting to see how that 5 minute estimate compares to the actual runtime.

You might also want to inspect the battery for any serial numbers that could indicate date of manufacture.

Also, if the replacement is a genuine APC battery, you could contact APC's tech support here:

http://www.apc.com/us/en/support/contact-us/

momentumdistribution_apc
Crewman
Crewman
0 Likes
0
638

Re: low Runtime Remaining Smart-UPS RT 8000 XL

This was originally posted on APC forums on 1/30/2017


I just called scheider electric and they are gonne send me new battery ( again) those i received might be a bad set so once i received it i will gave them 24h charges and let you know if that fix my problem, thanks for the help