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i have 3 smart ups 1000's and i cant get a client to communicate with them all

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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metalogic_apc
Crewman
Crewman
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2
137

i have 3 smart ups 1000's and i cant get a client to communicate with them all

This was originally posted on APC forums on 4/28/2016


i tried to set up the network shutdown with the 3 up's at first only 1 and 3 could connect so i reset the authentication phrase on all 3 to be admin user phrase

after that i could connect to 2 but not 1 and 3

ive reset the authentication phrase dozens of times to different things, and rebooted the management interface but i cant get it to work.

ive used different browsers, IE AND chrome, still not working. any idea what im doing wrong?

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metalogic_apc
Crewman
Crewman
0 Likes
0
137

Re: i have 3 smart ups 1000's and i cant get a client to communicate with them all

This was originally posted on APC forums on 5/2/2016


I resolved this by changing the user passphrase to something without spaces in it. as apparently it doesn't like that.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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0
137

Re: i have 3 smart ups 1000's and i cant get a client to communicate with them all

This reply was originally posted by Bill on APC forums on 4/28/2016


Hi,

Is PowerChute installed and showing no communications with the 2 NMCs and if so on what OS PCNS is installed on? Also, what is the firmware revision running on the NMCs? 

metalogic_apc
Crewman
Crewman
0 Likes
0
138

Re: i have 3 smart ups 1000's and i cant get a client to communicate with them all

This was originally posted on APC forums on 5/2/2016


I resolved this by changing the user passphrase to something without spaces in it. as apparently it doesn't like that.