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cannot install pcpe 3.1.0

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
S_Mug_apc
Cadet
0 Likes
1
173

cannot install pcpe 3.1.0

This was originally posted on APC forums on 9/12/2019


In the middle of installation process the installer just shuts down my computer.

os: win7 x64

ups: apc bx1100cl-rs


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
172

Re: cannot install pcpe 3.1.0

This reply was originally posted by Bill on APC forums on 9/12/2019


Hi,

Sorry for the inconvenience. 

  1. Have you reviewed the system log to determine what is causing the shutdown? 
  2. At what point during the installation process does this occur?
  3. Do you have .NET 4 installed on the system?
  4. From what drive are you installing from?
  5. To what drive and folder are you installing to?
  6. Do you have an older version of PCPE installed or did you have an older version previously installed and if so what version?
  7. Is the proper driver added when connecting the USB cable from the PC to the UPS? See Schneider Electric FAQ FA310907

 

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
173

Re: cannot install pcpe 3.1.0

This reply was originally posted by Bill on APC forums on 9/12/2019


Hi,

Sorry for the inconvenience. 

  1. Have you reviewed the system log to determine what is causing the shutdown? 
  2. At what point during the installation process does this occur?
  3. Do you have .NET 4 installed on the system?
  4. From what drive are you installing from?
  5. To what drive and folder are you installing to?
  6. Do you have an older version of PCPE installed or did you have an older version previously installed and if so what version?
  7. Is the proper driver added when connecting the USB cable from the PC to the UPS? See Schneider Electric FAQ FA310907