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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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ElectricAvenue8
ElectricAvenue8

Symmetra PX100 bad runtime w/ new batteries, calibration

Hello, We started using a Symmetra PX100 (1 battery cabinet) in December 2024. It was relocated here and I was new to the unit, so we had an APC engineer examine the unit thoroughly and perform the sta...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
150 0 0

2025-08-06

Pietje
/html/rank_icons/Ensign.png Pietje

AP9640/NMC3 changing Syslog Serverity mapping for Critical doesn't wor...

Hello, This is for AP9640/NMC3 cards running version v2.5.0.6. When you change the Syslog Serverity mapping for "Critical" it doesn't change anything. It stays stuck in "Info". This is also refle...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
550 0 3
Latest Reply: EdDaniëls

Akshay_K
Akshay_K

Facing issues while adding the device to portal

I have my product ID and Product Key, But when i try to add the device it's giving error. I have checked the network and seems working fine. Please help to add this device
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
102 0 1
Latest Reply: olliemaller

iserv
iserv

Can't register my Smart-USP 750

Hello, I am unable to register my Smart-UPS 750 using the SmartConnect portal. I have entered the correct Product ID and Product Key exactly as shown on the QR code label: Despite multiple attempts and...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
78 0 1
Latest Reply: olliemaller

Vigiserviceinformatique
Vigiserviceinformatique

Unable to register 2 UPS

Hello. We bought 2 APC1500 earlier this year. We are unable to register them on our dashboard (we already have 4 on it). I have attached the labels to this message along with the error message I get...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
145 0 1
Latest Reply: Teken

Imdad
Imdad

APC/SRT3000XLI, UPS with input voltage 220V, 1-Ph, 60Hz required to be...

APC/SRT3000XLI, UPS with input voltage 220V, 1-Ph, 60Hz required to be modified for 120V - to - 250V, 1ph, 60Hz. We have wrongly procured the above-mentioned UPS system in bulk for telecom equipment. T...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
101 0 1
Latest Reply: Teken

dbguk
dbguk

Blunder of the month. ATS NMC firmware applied to UPS

Currently trying to revert a slip up on a couple of NMC3 devices. Latest ATS NMC3 firmware has been applied to a SRT3000 UPS. Any suggestions on how I revert to the UPS NMC3 firmware? Caught in the ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
121 0 1
Latest Reply: Teken

Richard_Beemo
Richard_Beemo

Looking for last firmware for AP7952

Hi, i'm looking for the last firmware for old AP7952 no way to fing the last version of 2022 =>apc_hw02_aos_394.binI managed to recover from this forum (the-link ) the 392 version but i would prefer...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
730 0 1
Latest Reply: Roeller

kdn
kdn

web portal can't find info

UPS is plugged in, I found the mac address on my internet access point so i know it is correct and it is connected. I assume it can get out as I have no outbound filters. The device has been turned o...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
119 0 0

2025-07-31

Sumo
Sumo

Smart connect not

Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected your device for the first time, ensure that your device has an active network connection, a...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
80 0 0

2025-07-31

Solved
Hamid
Hamid

ACX 5740

Hi support,we are facing an issue regarding Power distribution 12V between Controller ACX5740 to Magnetic device to which the door plate locks. the light showing on magnetic device also stop showing an...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
254 0 1
Latest Reply: sesa4

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