Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84622members
353937posts

What serial cable for a Smart-UPS C 1500I? Please.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
SusiBiker_apc
Crewman
Crewman
0 Likes
3
425

What serial cable for a Smart-UPS C 1500I? Please.

This was originally posted on APC forums on 5/8/2015


Hi.

I'm after a serial cable for a Smart-UPS C 1500I

Can someone please tell me what part number(s) apply?

If there is more than one, can you list any different functionality too, please.

Thank you,

Susi xx

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

In other news -

I didn't really want to add a rant on my first post, but I have used APC devices for about 15 years, and my biggest gripe has always been the difficulty in finding the correct serial cable for the device. It's like it's some huge, dark secret...! I've wasted well over an hour trying to locate what should be a no-brainer piece of information to locate.

I have a venerable Back-UPS Pro 1400 that I still use for my desktop graphics-station, but I had to buy FIVE different cables before I found the one that actually worked reliably!!

When I asked APC years ago for the part number, I was given the wrong number and excuses like - "We really don't support that model any more." But you still sell the cables... yell 😉

All I'm saying is, please make a simple search facility for serial cables, or at the very least provide a lookup table with models and respective cable capabilities.

If there is one available and I missed it, please make it easier to find. C'mon APC, this is good kit, and I really would like to use it without having the hell frustrated out of me just trying to find a cable.


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
425

Re: What serial cable for a Smart-UPS C 1500I? Please.

This reply was originally posted by Bill on APC forums on 5/8/2015


Hi,

You are correct. The SMC1500 only ships with a USB cable as listed on the UPS product web page. The serial cable part number is AP940-0625A. Here is a link to that product web page http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=AP940-0625A There is also a 15 foot / 4.5 meter cable available at this link http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=AP940-1525A

I have asked the product manager to add a link from the UPS web page to the cable web pages.

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
425

Re: What serial cable for a Smart-UPS C 1500I? Please.

This reply was originally posted by Bill on APC forums on 5/8/2015


Susan,

Sorry for the inconvenience. Each UPS ships with the needed cable/s so they should be with the UPS. We do understand that they can get misplaced and because of that we are switching most systems to standard USB to alleviate this inconvenience.

Would you please provide the exact model number that is listed on the UPS bar code sticker. That number will allow us to match the UPS with the proper cable.

SusiBiker_apc
Crewman
Crewman
0 Likes
0
425

Re: What serial cable for a Smart-UPS C 1500I? Please.

This was originally posted on APC forums on 5/8/2015


Hi Bill,

Thanks for the quick reply. Much appreciated.

It is an SMC1500I

Many many thanks for the help.

Susi xx

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

With respect to your comment regarding the USB cable option: I have one of those, but using the USB option is not feasible with our server system. I'm sure quite a few people are in this position. I just don't understand why the compatible cable types aren't listed on the documentation? I understand why you might not ship both cables on an entry-level device, really I do, but not why you won't list them?  wink

Also, the serial cable hasn't been 'misplaced' - it wasn't present. I had only just opened the factory-sealed box and found it not included in the plastic cable bag. I thought, "Hey, that's OK, I'll just go online and buy one from APC." Except that you can't if you cannot find out what cable model you need to buy in the first place. laughing

BillP
Administrator Administrator
Administrator
0 Likes
0
426

Re: What serial cable for a Smart-UPS C 1500I? Please.

This reply was originally posted by Bill on APC forums on 5/8/2015


Hi,

You are correct. The SMC1500 only ships with a USB cable as listed on the UPS product web page. The serial cable part number is AP940-0625A. Here is a link to that product web page http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=AP940-0625A There is also a 15 foot / 4.5 meter cable available at this link http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=AP940-1525A

I have asked the product manager to add a link from the UPS web page to the cable web pages.