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Unable to reset APC PDU 7941 password

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
mahmed_apc
Cadet
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1
456

Unable to reset APC PDU 7941 password

This was originally posted on APC forums on 2/16/2016


Hi, 

We have APC PDU 7941. I tried to login through console with apc/apc username/password but it is not working. When I tried to reset the password through reset button it is also not working. I am able to login with other username device using password apc. 

Can someone advise how I can reset the password or what is the default username or password for administrator user. 

Thank you.


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
456

Re: Unable to reset APC PDU 7941 password

This reply was originally posted by Angela on APC forums on 2/16/2016


The default user name/password is apc/apc as you already seemed to try.

The only way to reset the administrator password is by using a special timing sequence while serially connected and the pinhole reset button on the PDU display, as mentioned here -> http://www.schneider-electric.us/en/faqs/FA156075 (refer to NMC1 instructions)

You'll want to make sure the pinhole reset button is actually making constant. Your post seemed inferred maybe the reset button wasn't working but I can't tell if you meant the process or the physical button. Verify when you press the button during the procedure that the LEDs react as noted.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
457

Re: Unable to reset APC PDU 7941 password

This reply was originally posted by Angela on APC forums on 2/16/2016


The default user name/password is apc/apc as you already seemed to try.

The only way to reset the administrator password is by using a special timing sequence while serially connected and the pinhole reset button on the PDU display, as mentioned here -> http://www.schneider-electric.us/en/faqs/FA156075 (refer to NMC1 instructions)

You'll want to make sure the pinhole reset button is actually making constant. Your post seemed inferred maybe the reset button wasn't working but I can't tell if you meant the process or the physical button. Verify when you press the button during the procedure that the LEDs react as noted.