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UPS is not recognised on my SBS 2011 server and not communicate

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
yardstudiio_apc
Crewman
Crewman
0 Likes
2
632

UPS is not recognised on my SBS 2011 server and not communicate

This was originally posted on APC forums on 5/2/2016


Hello

I have APC Back-UP Pro 900VA connected via USB to HP Proliant server with SBS2011 OS

  • My operating system - Windows Small Business Server 2011
  • The model and UPS cable  - APC Back-UP Pro 900VA
  • PowerChute version 9.1.1

UPS doesn´t communicate with apcupsd - is not recognised

UPS in device manager

Device is working properly

Recognised battery type

Battery specifications

Ports

driver type and version

HW ID´s

Microsoft driver

PowerChute

fail add device

Is this UPS compatible with Powerchute ?

Tags (3)

Accepted Solutions
yardstudiio_apc
Crewman
Crewman
0 Likes
0
632

Re: UPS is not recognised on my SBS 2011 server and not communicate

This was originally posted on APC forums on 5/3/2016


Hi Bill,

thank you for your reply, I will try. APCUPSD I was try before but no communicating too

I am going to try Personal edition of PowerChute

 

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
632

Re: UPS is not recognised on my SBS 2011 server and not communicate

This reply was originally posted by Bill on APC forums on 5/3/2016


Hi,

PowerChute Business Edition is not compatible with a Back-UPS Pro. You need to uninstall PowerChute Business Edition and install PowerChute Personal Edition or install APCUPSD if you do not want to run PowerChute Personal Edition

yardstudiio_apc
Crewman
Crewman
0 Likes
0
633

Re: UPS is not recognised on my SBS 2011 server and not communicate

This was originally posted on APC forums on 5/3/2016


Hi Bill,

thank you for your reply, I will try. APCUPSD I was try before but no communicating too

I am going to try Personal edition of PowerChute