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UPS ask battery replacement after replacement

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
FedericoCoppola_apc
Ensign
Ensign
0 Likes
1
766

UPS ask battery replacement after replacement

This was originally posted on APC forums on 2/27/2021


Hi all,
Inside company server room there is this UPS: "Smart-UPS SRT 6000"
It started two weeks ago to ask us (via e-mail notification) to replace UPS battery.

The error message is "Battery needs replacement. Order replacement battery, APCRBC140, for the internal pack, cartridge 1."
We ordered APCRBC140 battery replacement and I installed it two days ago.
I confirmed, using LCD panel, that I replaced battery and I typed replacement date.

It is very strange but the system continue to ask us battery replacement as you can see in the picture!

You can see the correct installation date from web gui too (two days ago)

What can I do? I need to remove this error message because I replaced battery and their health is good.

Thanks for your help!

Federico

 

 

Attachments

Accepted Solutions
FedericoCoppola_apc
Ensign
Ensign
0 Likes
0
767

Re: UPS ask battery replacement after replacement

This was originally posted on APC forums on 3/1/2021


Hi all,
These morning I restarted just the Management Interface from

Control > Network > Reset/Reboot.

Now all it seem to be good!

Thanks

Federico

See Answer In Context

1 Reply 1
FedericoCoppola_apc
Ensign
Ensign
0 Likes
0
768

Re: UPS ask battery replacement after replacement

This was originally posted on APC forums on 3/1/2021


Hi all,
These morning I restarted just the Management Interface from

Control > Network > Reset/Reboot.

Now all it seem to be good!

Thanks

Federico