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UPS: In bypass in response to an internal hardware fault.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
dudleychidziva_apc
Crewman
Crewman
0 Likes
1
464

UPS: In bypass in response to an internal hardware fault.

This was originally posted on APC forums on 11/25/2016


Hi, I'm coming to the office a few days now and everyday i find the UPS is off. When i switch in on and check the logs, the below is some of what i find:

Event Log

11/26/2016 06:04:23 Device UPS: Bypass not in range ; low voltage.
 11/26/2016 06:04:22 Device UPS: The output power is turned off.
 11/26/2016 06:04:22 Device UPS: No longer in bypass.
 11/25/2016 17:21:25 Device UPS: In bypass in response to an internal hardware fault.
 11/25/2016 17:21:25 Device UPS: A power factor correction fault exists.


UPS Details:

Model: Smart-UPS SRT 10000
SKU: SRT10KXLI
Serial Number: QS1422171400
Firmware Revision: UPS 01.4 (ID1002)
Manufacture Date: 05/31/2014
Apparent Power Rating: 10000 VA
Real Power Rating: 10000 W
Battery SKU: APCRBC140

Attached is the event log and debug log.

Best Regards,

Dudley


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
465

Re: UPS: In bypass in response to an internal hardware fault.

This reply was originally posted by Angela on APC forums on 11/29/2016


Hi Dudley,

For this type of issue, I suggest you contact your local support office ideally. I suspect you may have a hardware issue on the UPS that the local team can check with you in detail.

I don't think it will solve the issue ( it could improve the logging/information detail you are seeing)... but there are firmware updates available for your UPS and the on board management interface. 

For the network management card, AOS/sumx 6.4.6 is available (you have 6.0.7) and for the UPS, you have 01.4 and 04.4 is available. You may want to contact support first as I am not sure if this is worthwhile to do, especially for the UPS, because I think it requires a power down. Upgrading the management card inside the UPS does not.

Here are some instructions/knowledge base articles to check if you want to proceed or just at least review: 

http://www.apc.com/us/en/faqs/FA279197 - upgrading your SRT with the firmware upgrade wizard we have (read first and includes the firmware you need)

http://www.apc.com/us/en/faqs/FA281753 - upgrading your SRT using the onboard network management card interface

http://www.apc.com/shop/mk/en/products/UPS-Network-Management-Card-v6-4-6-Firmware-for-Smart-UPS-Gal...   - where to get the management card firmware

http://www.apc.com/us/en/faqs/FA156047 - how to upgrade your onboard network management card after you download the firmware

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
466

Re: UPS: In bypass in response to an internal hardware fault.

This reply was originally posted by Angela on APC forums on 11/29/2016


Hi Dudley,

For this type of issue, I suggest you contact your local support office ideally. I suspect you may have a hardware issue on the UPS that the local team can check with you in detail.

I don't think it will solve the issue ( it could improve the logging/information detail you are seeing)... but there are firmware updates available for your UPS and the on board management interface. 

For the network management card, AOS/sumx 6.4.6 is available (you have 6.0.7) and for the UPS, you have 01.4 and 04.4 is available. You may want to contact support first as I am not sure if this is worthwhile to do, especially for the UPS, because I think it requires a power down. Upgrading the management card inside the UPS does not.

Here are some instructions/knowledge base articles to check if you want to proceed or just at least review: 

http://www.apc.com/us/en/faqs/FA279197 - upgrading your SRT with the firmware upgrade wizard we have (read first and includes the firmware you need)

http://www.apc.com/us/en/faqs/FA281753 - upgrading your SRT using the onboard network management card interface

http://www.apc.com/shop/mk/en/products/UPS-Network-Management-Card-v6-4-6-Firmware-for-Smart-UPS-Gal...   - where to get the management card firmware

http://www.apc.com/us/en/faqs/FA156047 - how to upgrade your onboard network management card after you download the firmware