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UPS: Compensating for a high input voltage alerts

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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joerod_apc
Crewman
Crewman
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2
195

UPS: Compensating for a high input voltage alerts

This was originally posted on APC forums on 3/14/2017


Hi,

We are receiving "UPS: Compensating for a high input voltage" alert emails every 2 minutes for the last 15 hours. The UPS is a Smart UPS X3000. I checked the displapyt and it's showing that the Input Voltage is 248.5 V.

Does anyone know what could cause this sudden increase in the input voltage? Also, is 248V too high?

Any suggestions would be great.

Thanks

Joe

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joerod_apc
Crewman
Crewman
0 Likes
0
195

Re: UPS: Compensating for a high input voltage alerts

This was originally posted on APC forums on 3/15/2017


Hi Bill,

Thanks for your response. You are correct...I spoke with APC and while they suggested I contact the Utility Company to see why the spike, they said it was nothing to really worry about.

Thanks again for your answer,

 

Joe

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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195

Re: UPS: Compensating for a high input voltage alerts

This reply was originally posted by Bill on APC forums on 3/15/2017


Hi,

On 3/14/2017 11:57 AM, Joseph said:

Does anyone know what could cause this sudden increase in the input voltage?

The utility company is the cause. Power fluctuations are not abnormal and assuming the UPS is set to output 240 volts 248.5 should not hurt any attached systems. 

joerod_apc
Crewman
Crewman
0 Likes
0
196

Re: UPS: Compensating for a high input voltage alerts

This was originally posted on APC forums on 3/15/2017


Hi Bill,

Thanks for your response. You are correct...I spoke with APC and while they suggested I contact the Utility Company to see why the spike, they said it was nothing to really worry about.

Thanks again for your answer,

 

Joe