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Posted: 2022-08-17 06:41 PM
Hi,
I recently installed an AP9631 management card in my SMX1000 and keep getting the above error. I believe this issue was identified in this FAQ -
https://www.apc.com/ca/en/faqs/FA241461/
What I need is the patch or firmware upgrade to get it resolved.
Thanks,
Brad
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Posted: 2022-08-17 06:44 PM
Here are the current firmwares:-
UPS 02.2 (ID11)
SUMX v6.9.2
AOS v6.9.2
BOOTMON v1.0.9
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Posted: 2022-08-18 06:16 AM
You should contact local support for assistance.
Local support contact information will be found at this link.
https://www.apc.com/us/en/support/contact-us/index.jsp
You may need to change the region in the upper left of the contact us web page.
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