The Application Was Not Able to Load

[BillP]

This question was originally posted by Walter on APC forums on 9/10/2020

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Hi,

after updating a Management Card 2 from 6.8x to 6.88 with file: apc_hw05_aos688_sumx688_bootmon109.exe, I cant login via web interface, I always see this error message: 

The Application Was Not Able to Load.

You are attempting to access a Schneider device.
There was a problem loading the application. Please login to the device via telnet for more details. 

Telnet login works:

Schneider Electric Network Management Card AOS v6.8.8
(c) Copyright 2020 All Rights Reserved
-------------------------------------------------------------------------------
Name : xxxxxxxxxx Date : 09/10/2020
Contact : Walter xxxxxxxx Time : 13:12:02
Location : Unknown User : Super User
Up Time : 0 Days 0 Hours 32 Minutes Stat : P+ N4+ N6+ A-
-------------------------------------------------------------------------------
IPv4 : Enabled IPv6 : Enabled
Ping Response : Enabled
-------------------------------------------------------------------------------
HTTP : Enabled HTTPS : Enabled
FTP : Enabled Telnet : Enabled
SSH/SCP : Enabled SNMPv1 : Read/Write
SNMPv3 : Disabled
-------------------------------------------------------------------------------
Super User : Enabled RADIUS : Disabled
Administrator : Disabled Device User : 1 Enabled
Read-Only User : 1 Enabled Network-Only User : Disabled

apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9631CH
Serial Number: 5A1708Txxxxx
Hardware Revision: 05
Manufacture Date: 02/20/2017
MAC Address: 00 C0 B7 xxxxxxx
Management Uptime: 0 Days 0 Hours 33 Minutes

Application Module
---------------
Name: aos
Version: v6.8.8
Date: Apr 28 2020
Time: 17:21:52

APC OS(AOS)
---------------
Name: aos
Version: v6.8.8
Date: Apr 28 2020
Time: 17:21:52

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.9
Date: Mar 27 2019
Time: 16:23:06

Manual states A- is an check sum error in Application, so I tried to flash the application:

Unfortunately the ftp transfer never starts:

C:\temp\xxx\apc_hw05_aos688_sumx688_bootmon109\Bins>ftp xxxxxxxxxxxx
Verbindung mit xxxxxxxxxxxx wurde hergestellt.
220 AP9631CH Network Management Card AOS v6.8.8 FTP server ready.
550 NOOP requested action not taken.
Benutzer (xxxxxxxxxxxxxxxxx:(none)): apc
331 User name okay, need password.
Kennwort:
230 User logged in, proceed.
ftp> bin
200 TYPE Command okay.
ftp> hash
Hashmarkierungsdruck EIN FTP: (2048 Bytes/Hash).
ftp> put apc_hw05_sumx_688.bin
200 PORT Command okay.
150 File status okay; about to open data connection.

Here the ftp connection hangs forever. 

Any ideas how to recover this management card? 

Walter

[BillP]

This reply was originally posted by Bill on APC forums on 9/10/2020

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Hi,

If you cannot recover via FTP you may need to recover via the boot monitor. See Schneider Electric FAQ FA293874

[BillP]

This reply was originally posted by Walter on APC forums on 9/11/2020

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Bill,

next week I am with customer again, so I will try next week and come back. 

Happy weekend. 

Walter

[BillP · Accepted solution]

This reply was originally posted by Gavan on APC forums on 9/16/2020

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Hi Walter,

Can you try using the WinSCP client? Sometimes there can be compatibility issues with different clients.

https://winscp.net/eng/index.php 

-Gavan

[BillP]

This reply was originally posted by Walter on APC forums on 9/19/2020

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Gavan,

thank you, I transferred the application (sumx) with scp and now the NMC2 works again. 

Walter