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Smart-UPS X 3000 "UPS On Battery" and "Utility Power Restored" alerts

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
abk123_apc
Crewman
Crewman
0 Likes
2
309

Smart-UPS X 3000 "UPS On Battery" and "Utility Power Restored" alerts

This was originally posted on APC forums on 11/22/2015


I have recently installed this unit and I am getting these emails quite often now, often in very quick succession, with a 1 second or less gap.

Logs below from one of many instances this happens:

22/11/15 23:47:26 241.7 241.7 135.7 100 50.0 50.0 13.5 28.3
22/11/15 23:27:26 240.8 240.8 135.7 100 50.08 50.08 13.5 28.4
22/11/15 23:07:26 240.1 240.1 135.8 100 50.0 50.0 13.6 28.1
22/11/15 22:47:26 239.1 239.1 135.7 100 50.0 50.0 13.4 28.5
22/11/15 22:27:26 240.3 240.3 135.7 100 50.0 50.0 13.5 28.5
22/11/15 22:07:26 238.9 238.9 135.7 100 50.0 50.0 13.5 28.5
22/11/15 21:47:26 238.2 238.2 135.6 100 50.08 50.08 13.4 28.7
22/11/15 21:27:26 237.4 237.4 135.6 100 50.0 50.0 13.5 28.6
22/11/15 21:07:26 237.2 237.2 135.6 100 50.0 50.0 13.4 28.8
22/11/15 20:47:26 235.9 235.9 135.6 100 49.98 49.98 12.7 28.7
22/11/15 20:27:26 236.9 236.9 135.6 100 49.98 49.98 12.6 28.9
22/11/15 20:07:26 237.4 237.4 135.6 100 49.98 49.98 12.6 28.8
22/11/15 19:47:25 237.9 237.9 135.6 100 49.98 49.98 12.7

29.0

Windows logs: 

- System
- Provider
[ Name] APCPBEAgent
- EventID 2000
[ Qualifiers] 33023
Level 3
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-11-22T08:00:45.000000000Z
EventRecordID 494820
Channel Application
Computer ~~~~~~.com
Security
- EventData
"UPS On Battery"

- System
- Provider
[ Name] APCPBEAgent
- EventID 1003
[ Qualifiers] 16639
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-11-22T08:00:47.000000000Z
EventRecordID 494821
Channel Application
Computer ~~~~~~.com
Security
- EventData
"Utility Power Restored"

The outage shown in the windows logs is at 9:00:45 PM (time is adjusted for Daylight savings) and the UPS logs are for the same time period.

I am using USB to connect.

Any trouble shooting tips?


Accepted Solutions
abk123_apc
Crewman
Crewman
0 Likes
0
309

Re: Smart-UPS X 3000 "UPS On Battery" and "Utility Power Restored" alerts

This was originally posted on APC forums on 11/24/2015


Thanks, I have changed that now and will report back in 24hrs.

See Answer In Context

2 Replies 2
mitsmith_apc
Lt. Commander
Lt. Commander
0 Likes
0
309

Re: Smart-UPS X 3000 "UPS On Battery" and "Utility Power Restored" alerts

This was originally posted on APC forums on 11/24/2015


Hi Alex,

The UPS is likely seeing some brief dirty power and transfers onto battery during this time. To limit the amount of times this happens you can change the sensitivity setting on the unit to low. This will allow a wider range of input voltage to pass to your equipment before transferring onto battery. 

-Mike

abk123_apc
Crewman
Crewman
0 Likes
0
310

Re: Smart-UPS X 3000 "UPS On Battery" and "Utility Power Restored" alerts

This was originally posted on APC forums on 11/24/2015


Thanks, I have changed that now and will report back in 24hrs.