Smart-UPS X 3000: Power Factor Correction Fault after losing input power

[Andy_acc_apc]

This was originally posted on APC forums on 3/2/2021

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After losing input power to this UPS, it now won't power on correctly again. The warning led becomes red, all others are off.

We have a management card attached and can access it. We see the warning message A power factor correction fault exists.

This prevents me from turning output power on or running a self test.

When I try to turn the UPS off and on again, it comes back to the same state, and the logs say:

Model

Smart-UPS X 3000

 2 Critical Alarms Present

• The output power is turned off.
• A power factor correction fault exists.

 3 Warning Alarms Present

• The power for switched outlet group 1, Outlet Group 1, is off.
• The power for switched outlet group 2, Outlet Group 2, is off.
• The power for switched outlet group 3, Outlet Group 3, is off.

Current input voltage seems to be normal: Input Voltage: 226.5  VAC @  50.0  Hz

cli status:

apc>ups -st
E000: Success
State: Off, PFC Fault

apc>detstatus -all
E000: Success
Status of UPS: Off, PFC Fault
Last Transfer: None
Input Status: Pending acceptable
Next Battery Replacement Date: 07/07/2024
Runtime Remaining: 18 hr 12 min 15 sec
Battery State Of Charge: 99.9 %
Output Voltage: 0.0 VAC
Output Frequency: 0.0 Hz
Output Watts Percent: 0.0 %
Output VA Percent: 0.0 %
Output Current: 0.00 A
Output Efficiency: output off
Output Energy: 0.000 kWh
Input Voltage: 226.5 VAC
Input Frequency: 50.0 Hz
Battery Voltage: 130.8 VDC
Battery Temperature: 18.3 C, 64.9 F
Self-Test Result: Unknown
Self-Test Date: 03/02/2021
Calibration Result: Unknown
Calibration Date: 03/02/2021

Any idea, can we fix this quickly?