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Smart-UPS SRT 5000 Did not start after power returned

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
pdag_apc
Crewman
Crewman
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2
199

Smart-UPS SRT 5000 Did not start after power returned

This was originally posted on APC forums on 2/10/2020


Hi,  After a prolonged outage where the battery most likely drained, the UPS did not turn back on when power was restored.  The Outlet groups and the setting under Shutdown were both set to turn back on.  Is this normal?  Thanks!

 


Accepted Solutions
pdag_apc
Crewman
Crewman
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0
199

Re: Smart-UPS SRT 5000 Did not start after power returned

This was originally posted on APC forums on 2/11/2020


The power was out for about 7 hours.  The units are only a year old and the batteries seem to be in good shape.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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199

Re: Smart-UPS SRT 5000 Did not start after power returned

This reply was originally posted by Liam on APC forums on 2/11/2020


Hi Paul - 

There are several options to delay the unit turning back on until it has a certain amount of runtime. In addition, sometimes when power is first restored it is still outside the parameters for online operation. You did mention that this was an extended outage. How long are we talking about? If the UPS completely drained the batteries, or if the batteries were in poor health before the outage, the UPS may not behave as expected when power is restored.

Liam

pdag_apc
Crewman
Crewman
0 Likes
0
200

Re: Smart-UPS SRT 5000 Did not start after power returned

This was originally posted on APC forums on 2/11/2020


The power was out for about 7 hours.  The units are only a year old and the batteries seem to be in good shape.