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Smart UPS RT 6000 - Inverter Fault

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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AShipway_apc
Ensign
Ensign
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3
325

Smart UPS RT 6000 - Inverter Fault

This was originally posted on APC forums on 4/12/2016


My Smart UPS RT 6000 has just tripped our circuit breaker for the 2nd time in a month after the UPS gave off a loud bang. We had the unit replaced in early March under warranty after it was running fine for over 18 months and have now just had APC send a 2nd unit out.

The support rep commented that APC believed there is a fault with the inverter - what are the chances of this happening to separate units in the space of 4 weeks? and could there be anything else causing the issue?

The unit is hard wired through a 32A commando and the server cabinet/rack shares the same earth as the commando. We had this fitted by qualified electricians so it is unlikely (but not impossible) to be an issue related to this.

Has anyone here had a similar experience with the RT 6000 or any other UPS units?

Thanks,


Accepted Solutions
AShipway_apc
Ensign
Ensign
0 Likes
0
326

Re: Smart UPS RT 6000 - Inverter Fault

This was originally posted on APC forums on 4/27/2016


Hi Bill,

Thank you for your response - we have kept the same case number open throughout and that is: 25816398

We have an electrician coming to install our latest replacement unit on Tuesday 3rd April.

Please let me know if you need any further information.

Thank you.

See Answer In Context

3 Replies 3
AShipway_apc
Ensign
Ensign
0 Likes
0
328

Re: Smart UPS RT 6000 - Inverter Fault

This was originally posted on APC forums on 4/18/2016


Does anyone have any ideas on the above?

We have now received a 2nd replacement and I'd like to ensure that we are doing everything to prevent the same issue from repeating itself.

Thank you

BillP
Administrator Administrator
Administrator
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0
328

Re: Smart UPS RT 6000 - Inverter Fault

This reply was originally posted by Bill on APC forums on 4/26/2016


Andrew,

I would like to research this for you. What are the case or RMA numbers you were provided by the Schneider Electric Technical Support Rep for each instance?

AShipway_apc
Ensign
Ensign
0 Likes
0
327

Re: Smart UPS RT 6000 - Inverter Fault

This was originally posted on APC forums on 4/27/2016


Hi Bill,

Thank you for your response - we have kept the same case number open throughout and that is: 25816398

We have an electrician coming to install our latest replacement unit on Tuesday 3rd April.

Please let me know if you need any further information.

Thank you.