Scheduled Diagnostics Self-test doesn't work

[mobi_apc]

This was originally posted on APC forums on 9/23/2016

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Hi Evryone!

I need Your advice:
My APC Smart-UPS SC1500I (Powerchute Business Edition) don't start-up selftest, when i scheduled it in Diagnostic Settings.
Manualy self-test works, selftest date was change but when passed 7 days, nothing new in Event Log.
What i've done:
Update Agent Web Interface
Change UPS to the same model.
Nothing change.
Please help !

Pozdrawiam/Best regards
Marcin

[BillP]

This reply was originally posted by Richard on APC forums on 9/23/2016

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Hi Marcin,

Looking into Logging > Log Settings

Ensure Enable event logging is checked

Go to Diagnostics > select “self-test” and apply

Go back to logging > event log to ensure you see the correct date and time of the self test just carried out. If you see the correct details,

Back to diagnosis > perform self test > UPS start-up and every 7 days since last test

You should see the test status to be in progress, passed, failed, refused, aborted, cancelled, completed or unknown.

What do you see in diagnosis > self test status > last self test status?

[mobi_apc]

This was originally posted on APC forums on 9/23/2016

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Thx for your attention.

Enable Data Logging was chacked.

Date and time are correct.

Self-test Result : Passed

I was doing this steps before, waiting 7 days and it's doesn't start-up, stiil.

Any other ideas?

[BillP]

This reply was originally posted by Richard on APC forums on 9/26/2016

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Hi Marcin,

I would have said you have everything in place to work correctly.

Ensure the load the UPS is supplying is protected.

You could follow the FAQ to brain dead your UPS.

APC.com Support > Resources and tools > FAQs > Search for FA156611

Here you should find “How to cold start and brain dead Smart-UPS”

If you follow the process for SMC, SMT and SMX.

[mobi_apc · Accepted solution]

This was originally posted on APC forums on 9/26/2016

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Hi Richard,

Thx for advice, i'll let you know when i done it

Marcin