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SURT6000XLI - Error messages - please help

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Digger_apc
Cadet
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1
85

SURT6000XLI - Error messages - please help

This was originally posted on APC forums on 7/31/2017


Hello,

we are using an APC SURT6000XLI with 4 extra battery packs SURT192XLBP. A few years it was working really fine. But now I have found some entries in the logs I do not understand, maybe somebody can tell me, what to do:

03:55:15  UPS: In bypass in response to an internal hardware fault.

03:55:17  UPS: An inverter fault exists.

03:55:20  UPS: Refused a self-test; UPS is overloaded.

The batteries are ~ 6 years old. Is the reason for this error messages, that I have to replace them?

Greetings and thank you very much!

Digger


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
85

Re: SURT6000XLI - Error messages - please help

This reply was originally posted by Liam on APC forums on 8/2/2017


Hi Digger - 

These faults indicate a possible hardware fault with the UPS itself, not the batteries. Did the faults clear by themselves? If not, you can try clearing them with e "Brain Dead" procedure. To do this:

  • Turn Off the UPS
  • Unplug the UPS from Utility power
  • Disconnect all batteries internal and external
  • Reconnect batteries, reconnect utility power, and turn UPS back on

If this does not clear your error you likely have a hardware fault. I would contact your local tech support team for further assistance.

Thanks!

Liam

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
86

Re: SURT6000XLI - Error messages - please help

This reply was originally posted by Liam on APC forums on 8/2/2017


Hi Digger - 

These faults indicate a possible hardware fault with the UPS itself, not the batteries. Did the faults clear by themselves? If not, you can try clearing them with e "Brain Dead" procedure. To do this:

  • Turn Off the UPS
  • Unplug the UPS from Utility power
  • Disconnect all batteries internal and external
  • Reconnect batteries, reconnect utility power, and turn UPS back on

If this does not clear your error you likely have a hardware fault. I would contact your local tech support team for further assistance.

Thanks!

Liam