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SURT3000XLI | Unable to access through hyper-terminal

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Bumblebee_apc
Crewman
Crewman
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6
473

SURT3000XLI | Unable to access through hyper-terminal

This was originally posted on APC forums on 12/16/2014


Can someone please tell me if it's possible to reset the username and password on these devices. I am unable to access the device through hyper-terminal it's possible the previous keeper may have changed the default username and password. I am able to connect to the device through hyper-terminal but when I enter in the default username "apc" and password "apc" it just asks me for it again. After three attempts it tells me I'm locked out for 2 minutes.


Accepted Solutions
BillP
Administrator Administrator
Administrator
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473

Re: SURT3000XLI | Unable to access through hyper-terminal

This reply was originally posted by Bill on APC forums on 3/2/2017


Hi,

The SURTD model Smart-UPS have limited access over serial communications.  

The SURTD models do not support UPSLink commands like the SUA model units do. 

See Answer In Context

Attachments
gpsmosquito_apc
Crewman
Crewman
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0
473

Re: SURT3000XLI | Unable to access through hyper-terminal

This was originally posted on APC forums on 1/8/2020


Hi

I have a SURTD3000XLi and the menu is reduced as shown in the photo. I need to modify the battery constant and I cannot access the hidden menu. I did it without problems in several UPS but in this I could not. The UPS also has a network board but I tried to remove it and it didn't work either. Does anyone know how to enter the hidden menu for these cases?

Thank you

See Answer In Context

6 Replies 6
BillP
Administrator Administrator
Administrator
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0
473

Re: SURT3000XLI | Unable to access through hyper-terminal

This reply was originally posted by Angela on APC forums on 12/16/2014


Hello,

The instructions are here (http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156075) on resetting the username and password. The SURT3000XLI is the UPS but you're likely accessing the UPS Network Management Card installed in it. You'll just want to double check the model - AP9619 or AP9631 most likely - so that you get the sequence correctly.

Bumblebee_apc
Crewman
Crewman
0 Likes
0
473

Re: SURT3000XLI | Unable to access through hyper-terminal

This was originally posted on APC forums on 12/16/2014


Can you confirm that the serial port on the ups device is actually accessing the AP9619 Network Management Card and it's the card I'm resetting.

Tags (1)
BillP
Administrator Administrator
Administrator
0 Likes
0
473

Re: SURT3000XLI | Unable to access through hyper-terminal

This reply was originally posted by Angela on APC forums on 12/17/2014


It sounds like it is because of the username and password prompt you're receiving. Did you confirm it is model AP9619 installed? If it is easier too, you can remove the network cable temporarily on the AP9619 (or whatever model it is) so you can focus on the single status LED that should remain on it to watch how it flashes to complete the steps.

If you have a picture of the rear, I can also tell you what I see if that helps.

BillP
Administrator Administrator
Administrator
0 Likes
0
473

Re: SURT3000XLI | Unable to access through hyper-terminal

This reply was originally posted by Afzal on APC forums on 3/2/2017


dear angelna ,

                  how can we enter into SM of 3kva surt-D model .i want to change serial number of the ups be cause its change after replaced the controller card and how the calibration of these model .

thanks

best regards.

BillP
Administrator Administrator
Administrator
0 Likes
0
474

Re: SURT3000XLI | Unable to access through hyper-terminal

This reply was originally posted by Bill on APC forums on 3/2/2017


Hi,

The SURTD model Smart-UPS have limited access over serial communications.  

The SURTD models do not support UPSLink commands like the SUA model units do. 

Attachments
gpsmosquito_apc
Crewman
Crewman
0 Likes
0
474

Re: SURT3000XLI | Unable to access through hyper-terminal

This was originally posted on APC forums on 1/8/2020


Hi

I have a SURTD3000XLi and the menu is reduced as shown in the photo. I need to modify the battery constant and I cannot access the hidden menu. I did it without problems in several UPS but in this I could not. The UPS also has a network board but I tried to remove it and it didn't work either. Does anyone know how to enter the hidden menu for these cases?

Thank you