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SUA5000RMI5U BATTERY DISCONNECT ERROR

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

vinodg_apc
Crewman
Crewman
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SUA5000RMI5U BATTERY DISCONNECT ERROR

This was originally posted on APC forums on 12/23/2016


Hi, We had a Smart UPS 5000 VA which was not used for almost 1 year.  When we recently tried to use it, the UPS was not responding and did not start up.  We replaced the batteries with a new one and the UPS started.  But after the self testing, the UPS returns an error that battery is disconnected or it has bad battery.  What could be possible reasons.  Is there anything which we have to do it through Power chute software?  Please advice?

Vinod g 

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