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SRT5KRMXLI NMC firmware recovery and latest version

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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Gooses
Crewman
Crewman
0 Likes
1
349

SRT5KRMXLI NMC firmware recovery and latest version

I have an SRT5KRMXLI (APC Smart-UPS On-Line) that the firmware update failed on and now has no web interface. The forum post I followed (which I've now lost) said that the 704 updater was the correct one for this model - possibly this was not the case.

 

When I attempt to connect to the web UI, I get an "The Application Was Not Able to Load" message. I can log in via telnet which presents me with an AOS v6.7.2 interface, and I can see that there is still a apc_hw05_aos_672.bin present.

 

Please can someone suggest:

 

A) How I can restore the web interface functionality

B) How I can find the latest supported firmware for the device?

 

Many thanks!

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Accepted Solutions
Gooses
Crewman
Crewman
0 Likes
0
236

Re: SRT5KRMXLI NMC firmware recovery and latest version

I found the required help guide, more by good luck than good judgement:

 

https://www.apc.com/us/en/faqs/FA293874/

 

It did require purchasing of a serial to 2.5mm jack converter which is possibly the most obnoxious interface cable ever, but at least it's working again.

See Answer In Context

Tags (1)
1 Reply 1
Gooses
Crewman
Crewman
0 Likes
0
237

Re: SRT5KRMXLI NMC firmware recovery and latest version

I found the required help guide, more by good luck than good judgement:

 

https://www.apc.com/us/en/faqs/FA293874/

 

It did require purchasing of a serial to 2.5mm jack converter which is possibly the most obnoxious interface cable ever, but at least it's working again.

Tags (1)