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SRT10KXLI - Bypass not in range ; low voltage (Bypass 0V on Panel)

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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felix_apc
Crewman
Crewman
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2
225

SRT10KXLI - Bypass not in range ; low voltage (Bypass 0V on Panel)

This was originally posted on APC forums on 4/22/2019


Hello, I have 2x SRT10KXLI units, one of which shows the above Critical alert, as you can see in the attached screenshot.

I have also attached a photo of the connections in the back of the unit (3phase) also showing the bypass jumper bar installed in place.

I have measured in both ends of the bypass jumper bar and there is normally 218V in both ends ( on top of screw ).

UPS firmware was updated through USB ( device ID went from 1002 to 1014, FW from 02.1 to 04.7).

NMC firmware is 6.0.7 version (AP9537SUM module) (did not update this).

Tried several times to turn off, alter settings etc. Even "braindeading" the unit , as described in this discussion.

I have also attached the Data log, showing Vmin and Vmax as zero.

Battery modules have been replaced on February (2 months ago).

Thank you in advance for your support and your help.

George


Accepted Solutions
felix_apc
Crewman
Crewman
0 Likes
0
225

Re: SRT10KXLI - Bypass not in range ; low voltage (Bypass 0V on Panel)

This was originally posted on APC forums on 4/23/2019


Hello Matt, Thank you for your prompt reply !

Calling support is what i intend to do, i just opened this thread just in case it is a known glitch or something that passed through my view and did not notice.

you are correct, this is indeed a complex case.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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225

Re: SRT10KXLI - Bypass not in range ; low voltage (Bypass 0V on Panel)

This reply was originally posted by Matt on APC forums on 4/23/2019


Hi George

With issues like this it is best to contact your local Customer Care team (Tel:  1 800 11 62 900) for troubleshooting. The forum is great for quick questions but not with more complex issues, where we would need to look at logs etc.

Regards

Matt

felix_apc
Crewman
Crewman
0 Likes
0
226

Re: SRT10KXLI - Bypass not in range ; low voltage (Bypass 0V on Panel)

This was originally posted on APC forums on 4/23/2019


Hello Matt, Thank you for your prompt reply !

Calling support is what i intend to do, i just opened this thread just in case it is a known glitch or something that passed through my view and did not notice.

you are correct, this is indeed a complex case.