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SMX3000RMHV2UNC - A battery bus soft start fault exists.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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BillP
Administrator Administrator
Administrator
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613

SMX3000RMHV2UNC - A battery bus soft start fault exists.

This question was originally posted by Matt on APC forums on 3/9/2016


Hi All

Had this error on the UPS and I'm hoping for some help please?

The UPS has a manufacture date of 9th Aug 2014 so i hope will be covered by the 2 year warranty.

Logs are attached.


Accepted Solutions
BillP
Administrator Administrator
Administrator
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614

Re: SMX3000RMHV2UNC - A battery bus soft start fault exists.

This reply was originally posted by Matt on APC forums on 3/10/2016


Thank you gents.  I thought that might be best but I just thought I'd chance my luck here first!

See Answer In Context

3 Replies 3
mitsmith_apc
Lt. Commander
Lt. Commander
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614

Re: SMX3000RMHV2UNC - A battery bus soft start fault exists.

This was originally posted on APC forums on 3/9/2016


Hi Matt,

The UPS is still in warranty. I would call into your local tech support to do some trouble shooting with them and if the UPS is unrecoverable it should be covered under the warranty. They will likely want you in front of the unit to do some troubleshooting. These logs will also be helpful for them as well. 

http://www.apc.com/site/support/index.cfm/contact-information/

BillP
Administrator Administrator
Administrator
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614

Re: SMX3000RMHV2UNC - A battery bus soft start fault exists.

This reply was originally posted by Bill on APC forums on 3/9/2016


Hi,

I agree with Michel. If the unit is under warranty you should contact local support. 

The error can be caused by a bad battery, but it also could be a hardware fault. If its under warranty I would start with a battery but again you should contact local support to troubleshoot. 

BillP
Administrator Administrator
Administrator
0 Likes
0
615

Re: SMX3000RMHV2UNC - A battery bus soft start fault exists.

This reply was originally posted by Matt on APC forums on 3/10/2016


Thank you gents.  I thought that might be best but I just thought I'd chance my luck here first!