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SMX3000 - This Application is incompatible with the OS.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

mjawilliams
Crewman
Crewman

SMX3000 - This Application is incompatible with the OS.

Hello All, I have found a previous post that lists very similar symptoms and the suggested solution is to login and format, or run resetToDef -p IP.  As I didn't want to have to configure the IP info if I could avoid it, I initially ran "resetToDef -p keepip" and that did not resolve the issue.  In the other post it mentions rebooting interface 6 times before it gives up and someone else mentions gmail as SMTP or after defining a SMTP server.  This seems to mesh with what I am seeing. 

 

I was going to try the more aggressive format, but I don't seem to be able to run that, as I receive an error of "E101: Command Not Found".  Now I can only login with device / apc instead of apc/apc, and I am not sure if this is the reason that I cannot run format.

 

With that not working, I tried the firmware update wizard and that also did not resolve the issue.  I also seem to be having issues connecting to the UPS via FTP to download the files, when attempting to copy using WinSCP with FTP protocol, it connects but I receive a message of "Copying files from remote side failed".  Any help would be greatly appreciated.

 

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mjawilliams
Crewman
Crewman
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Re: SMX3000 - This Application is incompatible with the OS.

FYI, for anyone with similar issues.  So I wasn't able to accomplish anything via serial, USB, web, telnet or with the firmware updater.  So, I ended up resetting the card with the paperclip holding the reset button for 20 seconds.  Once complete, I logged in as apc / apc and formatted the card, just for good measure.  The issue seems to be resolved atm.

 

Adam

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