Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82523members
350130posts

SMT1000 Firmware Update - USB possible?

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
JC09_apc
Crewman
Crewman
0 Likes
4
338

SMT1000 Firmware Update - USB possible?

This was originally posted on APC forums on 7/16/2010


Just got an SMT1000, and liking everything except the fan noise. I came across the thread here that suggested calling APC for a firmware fix, which I've gotten. At any rate, the documentation says it requires an RJ45 to DB9 cable (Part #940-1525A), which I don't have. Has anyone done this with the USB port on there, or using a RJ45 to USB cable (which I have from another APC unit, a Back-UPS 750VA)?

Much appreciated!


Updated: Firmware fix applied using a USB to Serial adapter from Keyspan. Fan has been quiet since, turning on when on battery power.

Message was edited by: JC09


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
338

Re: SMT1000 Firmware Update - USB possible?

This reply was originally posted by Angela on APC forums on 3/9/2015


Hi Dennis,

I am going to look into what happened with the poor handling of this case. I apologize for the experience that you had.

See Answer In Context

4 Replies 4
JC09_apc
Crewman
Crewman
0 Likes
0
338

Re: SMT1000 Firmware Update - USB possible?

This was originally posted on APC forums on 7/20/2010


I can confirm that it does work when using a USB to Serial adapter. I used a Keyspan USA-19HS adapter on Windows 7 32-bit without issue. Firmware has been updated; I'll have to see how the fan acts now.

JC09_apc
Crewman
Crewman
0 Likes
0
338

SMT1000 Firmware Update - USB possible?

This was originally posted on APC forums on 7/16/2010


Just got an SMT1000, and liking everything except the fan noise. I came across the thread here that suggested calling APC for a firmware fix, which I've gotten. At any rate, the documentation says it requires an RJ45 to DB9 cable (Part #940-1525A), which I don't have. Has anyone done this with the USB port on there, or using a RJ45 to USB cable (which I have from another APC unit, a Back-UPS 750VA)?

Much appreciated!


Updated: Firmware fix applied using a USB to Serial adapter from Keyspan. Fan has been quiet since, turning on when on battery power.

Message was edited by: JC09

BillP
Administrator Administrator
Administrator
0 Likes
0
338

Re: SMT1000 Firmware Update - USB possible?

This reply was originally posted by Dennis on APC forums on 3/6/2015


I just used the 940-1525A cable and a proalific usb serial adapter and a off brand one and it wouldn't work i had to dig out a old computer with a serial port. I also had to figure it out on my own from this page http://www.schneider-electric.us/sites/us/en/support/faq/faq_main.page?page=content&country=ITB〈=en&id=FA164737&locale=en_US&redirect=true I called tech support and they tried to have me do it with the network management card and even told me the wrong firmware file to use and then told me it can't be dated.... and i should trade them in for a new one! i have two that were build november 2009 with firmware 2.0 In there instructions it even says the smt 1000 va or less can't be done with the management card but they had me try any way because it wouldn't work with the firmware wizard. The tech support used to be real real good here i know from past experience with them over the last 15 years. Now they just want you to trade it in for new when there is nothing wrong with it and they just don't know what they are doing! I figured it out after messing with it for a day and there is no fan noise unless the power goes out! One last thing they also had me try using the usb cable that also didn't work!

BillP
Administrator Administrator
Administrator
0 Likes
0
339

Re: SMT1000 Firmware Update - USB possible?

This reply was originally posted by Angela on APC forums on 3/9/2015


Hi Dennis,

I am going to look into what happened with the poor handling of this case. I apologize for the experience that you had.