Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the Schneider Electric Community! We have moved to a new address: community.se.com — bookmark it today and contact SchneiderCommunity.Support@se.com if you have any questions!
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82760members
350548posts

SMART-ups 1500

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
BillP
Administrator Administrator
Administrator
0 Likes
3
154

SMART-ups 1500

This question was originally posted by Ian on APC forums on 11/9/2011


please find the attachment which is error log. What should i do to diagnostic the problem and fix it. Thank you very much.


Moreover, more info as follow:
UPS status around 30~35%,
Battery status is 100%,
Cannot make self-test (last test on 5/11/2011 is pass, but Click on it show The set request failed. Please try again and loading)
Ups runtime calibrayion: Last calibration and result Unkown (Start: The set request failed. Please try again)

Message was edited by: ianwong

Message was edited by: ianwong

Attachments

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
154

Re: SMART-ups 1500

This reply was originally posted by Jonathan on APC forums on 11/10/2011


You can try to manually initiate a self-test by pressing and holding the I/Test button while the unit is online. Keep in mind that if the battery is weak, there is a chance that the load might drop.

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
154

Re: SMART-ups 1500

This reply was originally posted by Jonathan on APC forums on 11/9/2011


Ian,

Let us first find out what is causing the insufficient runtime and battery discharge on the UPS. Have you recently added a new load into the UPS? How old is the UPS? Have you ever replaced the battery on the UPS? Using the software, can you find out what is the current load on this UPS as well as the runtime available and low battery signal time.

BillP
Administrator Administrator
Administrator
0 Likes
0
154

Re: SMART-ups 1500

This reply was originally posted by Ian on APC forums on 11/10/2011


Hi JonPro

The UPS Load is around 25~35%, Battery Age is 4 year and UPS age is 10.4 age. Thank you. Runtime available test not pass (can not output result)

Message was edited by: ianwong

BillP
Administrator Administrator
Administrator
0 Likes
0
155

Re: SMART-ups 1500

This reply was originally posted by Jonathan on APC forums on 11/10/2011


You can try to manually initiate a self-test by pressing and holding the I/Test button while the unit is online. Keep in mind that if the battery is weak, there is a chance that the load might drop.