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Replaced battery on BN600G now Windows 10 doesn't see UPS

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

ex_hacker202_apc
Crewman
Crewman

Replaced battery on BN600G now Windows 10 doesn't see UPS

Replaced the UPS battery 2 days ago and now Windows 10 sort of doesn't see a battery backup system - in "Devices and Printers" the UPS shows up, but in the Power Management Plan settings there are no choices on what to do when the PC is on battery power vs. AC power - and as a result, the monitor will not go to sleep after 15 mins, and the PC will not go to sleep at all either. This has happened before, Win10 just automatically changed my power settings, but I was able to recover things, but not this time. I ran the Troubleshooter from the "Devices and Printers" window for the UPS and got this message:

 

Devices and Printers

Issues found
User initiated troubleshooting on a USB device
Windows has scanned for common USB device problems. Detected
The USB device might have stopped responding
If a USB device is not working after the computer wakes, Windows can reset the device each time the computer wakes from sleep. Fixed
Windows will reset the device when the computer wakes from sleep Completed

Issues found Detection details

User initiated troubleshooting on a USB device Detected Detected

Windows has scanned for common USB device problems.

6 The USB device might have stopped responding Fixed

If a USB device is not working after the computer wakes, Windows can reset the device each time the computer wakes from sleep.

 

Has anyone had this problem before and how did you fix it? I cannot have my monitor and PC on 24/7, monitor can be seen from my bedroom, keeps me awake even when the office door is mostly closed.

 

 

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