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Rearding connection error of APC 9631 network card

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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BillP
Administrator Administrator
Administrator
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321

Rearding connection error of APC 9631 network card

This question was originally posted by pushpalatha on APC forums on 4/26/2017


Hi

I am connecting to an Smart-UPS RT 3000 XL. This consists of AP9631 card installed in it.  I am trying to get the configuration file from the UPS.

I have many such UPS and the FTP command works perfectly fine. But only on this UPS I have the below error code

230 User logged in, proceed.
ftp> get config.ini
200 PORT Command okay.
150 File status okay; about to open data connection.
> .:No CSI structure available
Connection closed by remote host.
ftp> bye

The UPS has firmware version 6.06

Please advise on how to resolve this

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Accepted Solutions
voidstar_apc
Janeway
Janeway
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0
321

Re: Rearding connection error of APC 9631 network card

This was originally posted on APC forums on 4/26/2017


Based on this stackoverflow post, I suggest you use the "bin" command to make sure your FTP client is in binary mode.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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321

Re: Rearding connection error of APC 9631 network card

This reply was originally posted by Bill on APC forums on 4/26/2017


Hi,

You should update the firmware on the AP9631. Once the firmware has been updated open the web interface and go to Configuration - Network - FTP Server and verify that FTP in enabled. 

Here is a link to the firmware download site http://www.apc.com/ae/en/tools/download/

voidstar_apc
Janeway
Janeway
0 Likes
0
322

Re: Rearding connection error of APC 9631 network card

This was originally posted on APC forums on 4/26/2017


Based on this stackoverflow post, I suggest you use the "bin" command to make sure your FTP client is in binary mode.