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Posted: 2021-07-01 04:08 AM
This question was originally posted by Jim on APC forums on 7/31/2013
Ok ... I have an older PC that performs environmental supervision for a remote site.
It runs XP Professional SP3 with all security patches.
I just upgraded from an older version of PowerChute to the latest PowerChute V9.1.0, and aquired a newer SmartUPS 1500
PowerChute does not recognize the UPS
USB connection seems OK as when I plug the UPS in to the PC with the PC running,
the UPS is recognized as an HID-type device - named: "American Power Conversion USB UPS"
This device gets removed from Device manager when I unplug the USB cable
I checked Microsoft update and it asserts no newer device driver is available for the device
When I launch the web interface for the PowerChute (Business Edition) Agent s/w via: http://127.0.0.1:3052
the interface tells me the device is not connected.
When I go to Server Shutdown --> System Settings --> Device Communications Port
It only offers COM1 or COM3 - not a USB type connection....
What have I done wrong?
Posted: 2021-07-01 04:08 AM
This reply was originally posted by Bill on APC forums on 7/31/2013
You need to uninstall the PowerChute Agent and reinstall it. I assume that the newer Smart-UPS you are using is either a SMT or SMX model and those models have a different communication protocol than older Smart-UPS did. By uninstalling and reinstalling PowerChute will recognize the newer Smart-UPS and establish communications.
Posted: 2021-07-01 04:08 AM
This reply was originally posted by Bill on APC forums on 7/31/2013
You need to uninstall the PowerChute Agent and reinstall it. I assume that the newer Smart-UPS you are using is either a SMT or SMX model and those models have a different communication protocol than older Smart-UPS did. By uninstalling and reinstalling PowerChute will recognize the newer Smart-UPS and establish communications.
Posted: 2021-07-01 04:09 AM
This reply was originally posted by Jim on APC forums on 7/31/2013
Thanks Bill ... The unit I am using is a few years old it is a Model DLA1500 ....
I don't know which communications protocol it uses, so I'll uninstall/reinstall and report back ....
Thanks!
Posted: 2021-07-01 04:09 AM
This reply was originally posted by Jim on APC forums on 7/31/2013
Thanks Bill that fixed it!
I might suggest to the programming team they they create a "search for UPS" option within powerchute,
or prompt during upgrade-installs to ask if user would like to uninstall old version first
(either as part of install, or warn of circumstances where-in user might want to manually uninstall prior to installation of new version)
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