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PowerChute Business Edition doesn't detect UPS

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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BillP
Administrator Administrator
Administrator
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PowerChute Business Edition doesn't detect UPS

This question was originally posted by Federico on APC forums on 10/17/2013


Hi,

I have a Back Ups Pro 420 and I'm trying to connect that UPS to the PowerChute Business Edition software. I once had the UPS connected to the software that is installed in another computer that runs Winodws Server 2003 but one of a sudden it stopped detecting it and wasn't able to reconnect. The workstation runs Windows XP and I'm already using the PowerChute Business Edition with other UPSs but with this one is not working.

When trying to detect the UPS connected to the worksation the program says "Failed to add ..."

Any help would be greatly appreciated!

Thanks


Accepted Solutions
BillP
Administrator Administrator
Administrator
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139

Re: PowerChute Business Edition doesn't detect UPS

This reply was originally posted by Bill on APC forums on 10/18/2013


Hi,

Kbase FA168225 discusses this issue and how to resolve it.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
140

Re: PowerChute Business Edition doesn't detect UPS

This reply was originally posted by Bill on APC forums on 10/18/2013


Hi,

Kbase FA168225 discusses this issue and how to resolve it.