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Power SYS Error - 00800 -- On Smart-UPS SRT 8000, please advice

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Sreegith.R_apc
Crewman
Crewman
0 Likes
2
1741

Power SYS Error - 00800 -- On Smart-UPS SRT 8000, please advice

This was originally posted on APC forums on 1/10/2016


Subject: UPS: In bypass in response to an internal hardware fault.

 

Name : RACK4-UPS2

Location : RACK 4 -DATA CENTRE

Contact  : 

 

http://RACK4-UPS2.XXXXXXX

http://192.168.32.244

http://FE80::2C0:B7FF:FE84:2D6C

Serial Number : 5A1428T02099

Device Serial Number : QS1431370608

Date : 01/07/2016

Time : 13:49:04

Code : 0x011B

 

Critical - UPS: In bypass in response to an internal hardware fault.

Model: Smart-UPS SRT 8000

 

Date Time Event

  01/07/2016 13:57:46 UPS: In bypass in response to an internal hardware fault.

  01/07/2016 13:57:46 UPS: No longer in bypass.

  01/07/2016 13:57:46 UPS: In bypass in response to an internal hardware fault.

  01/07/2016 13:57:46 UPS: A power factor correction fault exists.

  01/07/2016 13:57:46 UPS: Restored the local network management interface-to-UPS communication

power sys 00800

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Sreegith.R_apc
Crewman
Crewman
0 Likes
0
1741

Re: Power SYS Error - 00800 -- On Smart-UPS SRT 8000, please advice

This was originally posted on APC forums on 1/13/2016


Hi, 

Thanks for your support, this unit is installed in a production  Environment (Data Center) is there is any chance to get a  replacement unit for the time being? Please guide us to make RMA for the faulty unit and provide us your complete contact details of Support Team. 

BR Sreegith.R 

Contact Email : sreegith@networker.com.sa

Contact Mobile : +966 568245014

See Answer In Context

2 Replies 2
mitsmith_apc
Lt. Commander
Lt. Commander
0 Likes
0
1741

Re: Power SYS Error - 00800 -- On Smart-UPS SRT 8000, please advice

This was originally posted on APC forums on 1/11/2016


Hi Sreegith,

I would contact your local support to help you out with this. Your unit is still covered under factory warranty and might need a replacement. 

http://www.apc.com/site/support/index.cfm/contact-information/

Sreegith.R_apc
Crewman
Crewman
0 Likes
0
1742

Re: Power SYS Error - 00800 -- On Smart-UPS SRT 8000, please advice

This was originally posted on APC forums on 1/13/2016


Hi, 

Thanks for your support, this unit is installed in a production  Environment (Data Center) is there is any chance to get a  replacement unit for the time being? Please guide us to make RMA for the faulty unit and provide us your complete contact details of Support Team. 

BR Sreegith.R 

Contact Email : sreegith@networker.com.sa

Contact Mobile : +966 568245014