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Power Chute Personal Edition ver. 3.0.2 crashes in Windows 10

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
BillyCrusher_apc
Cadet
0 Likes
3
329

Power Chute Personal Edition ver. 3.0.2 crashes in Windows 10

This was originally posted on APC forums on 11/29/2015


Hello,

I'd used APC Back-UPS ES 700 with Power Chute Personal Edition ver. 3.0.2 under Windows 7 without any issue but after Windows had been updated to Windows 10, I can' t use my APC nor software in normal way. The Power Chute icon appears in system tray but program immediately crashes after double-click on this icon. I tried to launch the program as administrator, re-install it, tried to set compatibility with windows 7 etc. without success. So, I can' change any settings for my ES 700 and my PC immediately reboot when power loss occured.

PCPELog.txt:

29.11.2015 15:51:19 :: HostApplication :: Start :: Information Message - Starting APC Data Service...
29.11.2015 15:51:19 :: HostApplication :: GiveFullIOAccessToMDBFileToAllUsers :: Information Message - Attempting to set data file access permissions to all users of the system.
29.11.2015 15:51:19 :: HostApplication :: GiveFullIOAccessToMDBFileToAllUsers :: Information Message - Setting data file access permissions to all users of the system - Successful
29.11.2015 15:51:19 :: HostApplication :: StartUpdateAndCleanupTimer :: Information Message - Initiating Registry updated and cleanup
29.11.2015 15:51:21 :: HostApplication :: Start :: Information Message - Successfully initialized backend services.
29.11.2015 15:51:21 :: HostApplication :: GetCountryInfoAndUpdateRegistry :: Information Message - Determined Current region/country as: UA
29.11.2015 15:51:23 :: HostApplication :: CloseAllCurrentStatusOperations :: Information Message - Calling MoveOldEntriesToLogState()
29.11.2015 15:51:23 :: EnergyUsageController :: MoveOldEntriesToLogState :: Information Message - Entered MoveOldEntriesToLogState()
29.11.2015 15:51:23 :: HostApplication :: Start :: Information Message - Detected UPS type and the UPS connected is NOT an Advanced UPS. Data service will not poll for load changes.
29.11.2015 15:51:23 :: HostApplication :: Start :: Information Message - Exiting Start() method.
29.11.2015 15:52:03 :: HostApplication :: UpdateRegistryAndCleanup :: Information Message - Updating registry settings for Key: APC_CURRENT_COUNTRY_INFOValue: UA
29.11.2015 15:52:03 :: HostApplication :: UpdateRegistryAndCleanup :: Information Message - Updated Registry Key: and Value:
29.11.2015 15:52:03 :: HostApplication :: UpdateRegistryAndCleanup :: Information Message - Temporary store clean required. Initiating cleanup...
29.11.2015 15:52:03 :: HostApplication :: UpdateRegistryAndCleanup :: Information Message - Deleted temporary file store.
29.11.2015 15:52:03 :: HostApplication :: UpdateRegistryAndCleanup :: Information Message - Deleted temporary directory store.

Any advice will very appreciate.

Tags (2)

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
329

Re: Power Chute Personal Edition ver. 3.0.2 crashes in Windows 10

This reply was originally posted by Bill on APC forums on 12/15/2015


Hi,

I have done some testing and would like you to run a manual uninstall of PowerChute (see Kbase FA159949).  After removing the registry entries reboot the system and then run the PowerChute installer. 

Thanks

See Answer In Context

3 Replies 3
zanium_apc
Ensign
Ensign
0 Likes
0
329

Re: Power Chute Personal Edition ver. 3.0.2 crashes in Windows 10

This was originally posted on APC forums on 12/1/2015


Hi

Since you have tried other methods like running as administrator etc You can check for the crash issue using the windows " EventViewer " application. Use " win key + R " open run -> type eventvwr -> Select windows log -> check application and system for errors related to the ups.

If any windows error pops up you can find out the solution for it using the event id given for it along with the nature of the error.

BillyCrusher_apc
Cadet
0 Likes
0
329

Re: Power Chute Personal Edition ver. 3.0.2 crashes in Windows 10

This was originally posted on APC forums on 12/2/2015


Thank you for advice but, sadly, it doesn't helps. I didn't found any useful info for that errors. I guess that crash caused by conflict between PowerChute software and some Windows service but I have any clue.

BillP
Administrator Administrator
Administrator
0 Likes
0
330

Re: Power Chute Personal Edition ver. 3.0.2 crashes in Windows 10

This reply was originally posted by Bill on APC forums on 12/15/2015


Hi,

I have done some testing and would like you to run a manual uninstall of PowerChute (see Kbase FA159949).  After removing the registry entries reboot the system and then run the PowerChute installer. 

Thanks