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Power Chute Personal 3.0.0 Won't Open

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
Redfoodog_apc
Ensign
Ensign
0 Likes
3
296

Power Chute Personal 3.0.0 Won't Open

This was originally posted on APC forums on 5/12/2011


Windows 7, SP1, 64bit. Had PCP 2.2 installed and downloaded version 3. Install show "upgrade" which I selected and the install completed. When I tried to open PCP got a stopped working error. Uninstalled using the Windows uninstaller and reinstalled which completed without issue. Still get the stopped working error with the following details:

Description:

Problem signature:

How can I fix the problem?

What happened? I pasted in the problem signature but it doesn't show. Event name is CLR20r3.

Message was edited by: Redfoodog


Accepted Solutions
Redfoodog_apc
Ensign
Ensign
0 Likes
0
296

Re: Power Chute Personal 3.0.0 Won't Open

This was originally posted on APC forums on 5/13/2011


Hi R2. I'm using a Back UPS ES550 and a standard USB cable to connect to the PC. I'm getting ready to upgrade my PC to a new Sandy Bridge setup (waiting for the UPS truck to arrive today) and decided to go with a new ES550 and relegate the current one to another computer. Checking APC site and that's when I noticed the new version of Power Chute Personal. The 2.2 version I had installed was working ok but figured I should update with new hardware. Don't know why pasting the error details into the post didn't work. I'll try again here: Pasting didn't work so I put it in manually:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: powerchute dot exe
Problem Signature 02: 3.0.0.4
Problem Signature 03: 4c8f5a72
Problem Signature 04: PowerChute
Problem Signature 05: 3.0.0.4
Problem Signature 06: 4c8f5a72
Problem Signature 07: 330
Problem Signature 08: 23c
Problem Signature 09: System dot TypeInitialization
OS Version: 6.1.7601.2.1.0.768.3
Local ID: 1033

Message was edited by: Redfoodog

See Answer In Context

3 Replies 3
R2_apc
Commander
Commander
0 Likes
0
296

Re: Power Chute Personal 3.0.0 Won't Open

This was originally posted on APC forums on 5/13/2011


Hi Redfoodog, what type of UPS are you connected to the win 7 box and what type of cable are you using as well (cable part number would be helpful here). A couple of quick things to check are 1 java (make sure it's up to date or download the latest version), 2 make sure no the APC software or services are running during the install of the software. Hope this helps.

BillP
Administrator Administrator
Administrator
0 Likes
0
296

Re: Power Chute Personal 3.0.0 Won't Open

This reply was originally posted by Angela on APC forums on 5/13/2011


there is another thread on this topic here. unfortunately, there may be many variables on each system that could lead to a conflict and cause the program to crash. not sure if you may just want to try 2.2 again.

Redfoodog_apc
Ensign
Ensign
0 Likes
0
297

Re: Power Chute Personal 3.0.0 Won't Open

This was originally posted on APC forums on 5/13/2011


Hi R2. I'm using a Back UPS ES550 and a standard USB cable to connect to the PC. I'm getting ready to upgrade my PC to a new Sandy Bridge setup (waiting for the UPS truck to arrive today) and decided to go with a new ES550 and relegate the current one to another computer. Checking APC site and that's when I noticed the new version of Power Chute Personal. The 2.2 version I had installed was working ok but figured I should update with new hardware. Don't know why pasting the error details into the post didn't work. I'll try again here: Pasting didn't work so I put it in manually:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: powerchute dot exe
Problem Signature 02: 3.0.0.4
Problem Signature 03: 4c8f5a72
Problem Signature 04: PowerChute
Problem Signature 05: 3.0.0.4
Problem Signature 06: 4c8f5a72
Problem Signature 07: 330
Problem Signature 08: 23c
Problem Signature 09: System dot TypeInitialization
OS Version: 6.1.7601.2.1.0.768.3
Local ID: 1033

Message was edited by: Redfoodog